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Help Desk Jobs in Shoreview, MN (NOW HIRING)

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

  • Medical

  • Dental

  • PTO

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/7/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

BC Tech Pro

IT Help Desk

Plymouth, MN

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Plymouth, MN

$23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$20.50 - $27.75/hr

... Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. • Recognize any problem an Assembler or repair person may have during the ...

Shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$19 - $25.75/hr

Help write process sheets for repairs, and for each assembly or have any assembly notes necessary added to the blueprint. * Recognize any problem an Assembler or repair person may have during the ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory Top Skills Details Help desk,Support ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Service Desk Analysts will provide customer service and technical support to all ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory Additional Skills & Qualifications

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Service Desk Analysts will provide customer service and technical support to employees ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Desk JobsHelp Desk Jobs in Shoreview, MN

Help Desk information

See Shoreview, MN salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk in Shoreview, MN is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.97 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Shoreview, MN?

The most popular types of Help Desk jobs in Shoreview, MN are:

What cities near Shoreview, MN are hiring for Help Desk jobs?

Cities near Shoreview, MN with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Shoreview, MN as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,991 per year, or $24 per hour.

Manager, Help Desk

Purpose Brands LLC

Woodbury, MN • On-site

$108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Help Desk Manager to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests, onboarding/offboarding, and lifecycle management of employee hardware and software tools.
This role is ideal for someone who is passionate about people and process, has a strong IT support background, and can lead teams in a high-growth, service-driven environment. The Manager will ensure timely and high-quality support while improving processes, tools, and employee satisfaction.
PURPOSE / IMPACT (Duties & Essential Functions)
  • Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
  • Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
  • Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
  • Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
  • Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
  • Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
  • Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
  • Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
  • Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
  • Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
  • Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
  • Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.

REQUIRED QUALIFICATIONS / EXPERIENCE
  • 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role.
  • Hands-on experience managing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows and macOS environments.
  • Proficient in supporting video conferencing platforms such as Zoom and Microsoft Teams.
  • Working knowledge of identity and access management platforms (e.g., Okta, Azure Active Directory).
  • Strong understanding of ITIL principles and experience with ticketing systems such as Zendesk or Jira Service Management.
  • Proven ability to manage onboarding/offboarding, asset tracking, and endpoint lifecycle processes.
  • Excellent communication, leadership, and problem-solving skills with a focus on customer service and team development.
  • Experience working with hybrid or distributed support teams across multiple time zones.
  • Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are a plus.

COMPETENCIES
  • People Leadership & Coaching
  • Service Excellence & Empathy
  • Process Optimization
  • Technical Troubleshooting
  • Communication & Documentation
  • Data-Driven Decision Making

SALARY: 84,000-$108,000
What's in it for you?
We offer a competitive salary along with exceptional benefits such as:
  • Medical, Dental and Vision Coverage
  • Hybrid Work Environment
  • Life and Disability Insurance
  • Unlimited Time off + Paid Holidays
  • Flexible Friday's between Memorial Day and Labor Day
  • 401(K) Savings Plan Matching at 4%
  • 10 Coaching and Therapy sessions
  • Mental Health Benefits
  • Brand Discounts & Reimbursements
  • In-house workout facilities
  • Professional Development Opportunities
  • Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
  • Remote optional: Fridays
  • On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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