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Help Desk Jobs in Austin, MN (NOW HIRING)

Legacy Dental

Front Desk Patient Coordinator

Austin, MN · On-site

$15.75 - $21/hr

We're looking for a friendly, organized, and dependable Front Desk Patient Coordinator who enjoys helping people, thrives in a team environment, and takes pride in keeping things running smoothly. If ...

U.S. Navy

IT Support Specialist

Austin, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Austin, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Grand Meadow, MN

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lyle, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

Information Technology Professional

Lyle, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Glenville, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Kasson, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Kasson, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Mantorville, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Ellendale, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Blooming Prairie, MN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lake Mills, IA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Austin, MN

Help Desk information

See Austin, MN salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Austin, MN is $22.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.29 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Austin, MN?

The most popular types of Help Desk jobs in Austin, MN are:

What are popular job titles related to Help Desk jobs in Austin, MN?

For Help Desk jobs in Austin, MN, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Austin, MN look for?

The top searched job categories for Help Desk jobs in Austin, MN are:

What cities near Austin, MN are hiring for Help Desk jobs?

Cities near Austin, MN with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Austin, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,888 per year, or $22.5 per hour.

Front Desk Patient Coordinator

Legacy Dental

Austin, MN • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 23 hours ago

Job description

Front Desk Patient Coordinator (Full-Time)

Legacy Dental | 800 1st Ave SW, Austin, MN 55912

Competitive Pay + Comprehensive Benefits

Be the First Smile Our Patients See

At Legacy Dental, you're more than the person who answers the phone—you play a vital role in creating an exceptional patient experience from the moment someone walks through our doors. We're looking for a friendly, organized, and dependable Front Desk Patient Coordinator who enjoys helping people, thrives in a team environment, and takes pride in keeping things running smoothly.

If you're someone who loves building relationships, staying organized, and making a positive impact every day, we'd love to meet you.

Why You'll Love Working HereCompetitive Compensation & Benefits
  • Competitive hourly pay based on experience
  • Generous PTO and paid holidays
  • 401(k) with 3% Safe Harbor contribution
  • Medical and dental insurance
  • YMCA wellness membership benefit
  • Uniform allowance
  • Opportunities for professional development and growth
A Positive, Team-First Culture

We've built a workplace centered on trust, communication, and collaboration. Our doctors, hygienists, assistants, and administrative team work together to create an organized, welcoming, and supportive environment where everyone contributes to outstanding patient care.

Modern Technology That Makes Your Job Easier

Our practice uses technology to create a seamless experience for both patients and team members, including:

  • Digital patient forms and paperless workflows
  • Modern practice management software
  • Digital scheduling and appointment reminders
  • Integrated patient communication tools

We invest in systems that help our team stay organized, efficient, and focused on delivering excellent service.

What You'll Do
  • Welcome patients and create a warm, positive first impression
  • Answer phones and assist patients with scheduling appointments
  • Check patients in and out while ensuring accurate records
  • Verify insurance information and assist with patient accounts
  • Coordinate the daily schedule with the clinical team
  • Respond to patient questions and provide outstanding customer service
  • Help maintain an organized, efficient front office
  • Support the team to ensure every patient has an exceptional experience
What We're Looking For
  • Previous front desk, administrative, customer service, or dental office experience preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Professional, friendly, and dependable
  • Comfortable learning and using dental practice software
  • Positive attitude and team-oriented mindset
  • Commitment to providing outstanding customer service
About Legacy Dental

At Legacy Dental, we believe great dentistry starts with a great team. We've created an environment where people feel respected, supported, and proud of the care they provide every day. Our goal is simple: create a workplace where both patients and team members thrive.

Ready to Join Us?

Apply today and become part of a team that values your contributions, supports your growth, and is committed to creating an outstanding experience for every patient who walks through our doors.