Help Desk Jobs in Sandpoint, ID (NOW HIRING)

Cabinet Peaks Medical Center is looking for a Clinical Informatics Coordinator to join our IT Team!

The Clinical Informatics Coordinator is responsible for supporting and optimizing all patient care applications and modules; including the nonclinical modules of Cabinet Peak's electronic medical record system. The coordinator is responsible for leading the planning, application, optimization, and ongoing management of clinical applications and informatics initiatives that support healthcare providers. This role ensures that health IT systems align with clinical workflows, enhance patient care, support regulatory compliance, and improve operative efficiency. Additionally, they will understand the overall and specific capabilities of Cabinet Peak's electronic medical record system and patient care applications to proactively seek ways to leverage these capabilities to improve operations, patient care delivery, and clinician experience.

The position requires the capacity to successfully manage multiple competing objectives and to communicate complex technical information in understandable terms to management, end user personnel, and physicians. The individual will be responsible for facilitating and promoting the use of information technology by physicians, management, and staff members, with an emphasis on clinically oriented applications.

Responsible for the planning, implementation, training, support, and ongoing optimization of specific applications which would include the following Meditech applications: Bedside Medication Management, Emergency Department, Order Entry, Patient Care System, OR/Scheduling, Patient Discharge Instructions, Patient Education, Staffing and Scheduling and Physician Care Manager, and associated system interfaces, report writing software, and other software as designated.

Analyzes current workflows and practice patterns and defines clinical requirements. Analyzes and resolves complex systems issues and problems. Additional responsibilities include performing needs assessments, designing and defining computer screens and screen flows, coordinating software changes, fixes and updates and profiling application databases along with the other IS application analysts. May participate in or lead IS projects, especially those impacting the clinical areas of the healthcare system.

This role serves as a strategic liaison between clinical departments, informatics technology, and vendors to translate clinical needs into technical solutions and drive adaptation of the electronic health record and related clinical applications. Meet with Pharmacy Manager or designee weekly to review/edit medication order sets for updates and changes.

The position requires the capacity to successfully manage multiple competing objectives and to communicate complex technical information in understandable terms to management, end-user personnel, and clinicians

Major Job Duties & Responsibilities

Customer Relations/Satisfaction

Provides interpersonal care/service including friendliness, respect, promptness, and courtesy to all patients and others.

Promotes a cooperative working environment. Understands the value of teamwork and shows an enthusiasm and willingness to help the department function as a unit. Encourages and assists new staff members.

Resolves end-user problems relative to hospital standard software products.

Responsible for timely and continued updating of the help desk database.

Assist in development of policies, procedures, and training materials for applications

Meditech and Clinical App Department

Develop testing standards and conduct testing of applications, changes to existing applications, new and up-coming applications, at the following levels: system, functional, unit.

Help maintain and coordinate assigned software dictionaries and tables. Add, delete, and modify dictionaries based on user needs, regulatory requirements, and as solutions to problems.

Assist in maintaining and testing of system parameters and multimodule setting and functionality.

Assist in managing the users within appropriate applications, including evaluating the appropriateness of access and new and termed users.

Initiative

Willingly performs additional assignments not directly related to daily assignment when workload requires or requested by supervisor.

Establish and maintain rapport with the Hospital's Clinical department community in order to establish their comfort level with new and existing systems usage and to address their information technology needs and understanding to the fullest extent possible

Judgement

Integrates the hospital's mission and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships.

Professional Growth

Keeps abreast of industry advancement through reading, testing, and vendor offerings.

Attends required in-services and maintains competence in job requirements

Participates in department meetings

Recognizes own strengths and weaknesses through self-assessment.

Keeps up to date with the current trends and developments in the profession.

Technical Aspects

Performs technical and advisory functions in the analysis and evaluation of standard products through the HIT Team.

Supports users timely on problems with the Meditech system software, as required, resolving as many as possible.

Responsible for assessment and timely resolution of user issues regarding implementation and application support.

Assist in the needs assessment, definition of requirements, preparation of Vendor Requests for Information and/or Proposals and evaluation of new applications and systems.

Troubleshooting

Develops and recommends new procedures and techniques to improve the effectiveness of existing processes.

Performs upgrades and applies software "fixes" on system software to ensure its continued efficient operations.

Works collaboratively with other Information Systems staff to support the installed enterprise-wide computer systems and networks

Skills, Knowledge, & Abilities

• Strong understanding of clinical workflows and healthcare operations
• Analytical thinking with a focus on data driven decision making and quality improvement
• Ability to lead cross-functional teams and drive management initiatives
• Excellent communication and interpersonal skills
• Ability to maintain confidential information
• Strong organizational and prioritization skills
• Effective verbal and written communication skills
• A positive, cooperative, diplomatic, and motivated attitude

Experience

A minimum of 5 years of direct patient care healthcare experience. Previous relevant electronic health record project management and clinical application support.

Educational Requirements

• Bachelor's degree in a healthcare related field required with a graduate degree preferred
• Additional clinical informatics certificates or degree preferred

Schedule

Full Time: 40 hours a week, 80 hours a pay period, typically, Monday-Friday. Participate on call schedule. During implementations and emergencies there could be an expectation of additional hours.

Work Conditions:

• Hybrid/onsite work model as required by operational needs

Benefits Package Available.

Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.