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Help Desk Jobs in Moscow, ID (NOW HIRING)

University of Idaho

Junior Product Manager

Moscow, ID · On-site

$18/hr

Support communication with the help desk and campus users about changes. * Provide light support for Banner-related questions and requests. * Learn and apply outcome-based product thinking, focusing ...

Benchmark

Front Desk Agent

Pullman, WA · On-site

$16/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... front desk related functions. Maintains high standards of service and hospitality. ESSENTIAL ...

Benchmark

Front Desk Agent

Pullman, WA · On-site

$14 - $17.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... You will be escorting and orienting the guest to the front desk for check-in. * You will park and ...

U.S. Navy

IT Support Specialist

Deary, ID

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Genesee, ID

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Palouse, WA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Colfax, WA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pullman, WA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Juliaetta, ID

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Moscow, ID

Help Desk information

See Moscow, ID salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk in Moscow, ID is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What job categories do people searching Help Desk jobs in Moscow, ID look for?

The top searched job categories for Help Desk jobs in Moscow, ID are:

What cities near Moscow, ID are hiring for Help Desk jobs?

Cities near Moscow, ID with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Moscow, ID as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $41,802 per year, or $20.1 per hour.

IT Help Desk Technician

Lewis Clark Early Childhood Program

Lewiston, ID • On-site

$17.12 - $22.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance
  • Bonus based on performance

IT Help Desk Technician
Help desk support specialist are the go-to people for providing technical assistance and support related to computer systems, hardware and software.  LCECP is seeking an individual who is willing to fill the role of providing support for agency staff in all aspects of technology.
Position Summary:
This position ensures the design, development and maintenance of agency-wide information technology network systems.  The IT Technician's role is to ensure the streamlined operation of information technology in alignment with the business objectives of the organization.  The IT Technician will plan, coordinate IT-related activities of the organization, as well as provide support for daily operational activities of information technology.  The IT Technician will work closely with decision makers in other department to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Our IT Help Desk Technician will be responsible for:
  • Utilize and accurately maintain LCECP IT ticket system
  • Maintain inventories of devices
  • Manage and maintain updates and installing software or applications based on supervisor requests and/or approval
  • Offer staff trainings on basic computer function, including but not limited to email access, cybersecurity best practices, document management and other general tasks
  • Monitor and report any cybersecurity concerns detected during the normal course of day-to-day operations
Education and Experience:
  • Associate Degree in Computer Networking, Information Technology or related fields
  • Most hold a valid driver's license
 
Monday – Friday 7:30 am to 4:00 pm 
40 hrs. a week/ 52 weeks a year 
This position is eligible for full dental and health benefits after 90 days.
 Competitive wage based on education and experience.
(12) paid holidays
Position accrues sick and vacation time 
For questions about this position, please email humanresources@lcecp.org.
Our email is sometimes misrouted to spam/junk inbox, please check if you do not hear from our team within 72 hours. 
 Position(s) closes: 09/02/2026
This institution is an equal opportunity provider.