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Help Desk Jobs in Pelham, AL (NOW HIRING)

Support Tech LLC

Field Service Engineer

Birmingham, AL · On-site

$50 - $70/hr

Utilize help desk tools such as ServiceNow, Jira, BMC Remedy todocument incidents, track resolutions, and escalate issues when necessary. Support desktop environments by managing computer ...

New

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$45K - $49K/yr

We are a growing company dedicated to helping brands strengthen their public image through ... Job Summary We are seeking a professional and customer-focused Front Desk Representative to create ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Maintain cleanliness and organization of the front desk and lobby area * Respond to inquiries and ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

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All JobsHelp Desk JobsHelp Desk Jobs in Pelham, AL

Help Desk information

See Pelham, AL salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk in Pelham, AL is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are popular job titles related to Help Desk jobs in Pelham, AL?

For Help Desk jobs in Pelham, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Pelham, AL look for?

The top searched job categories for Help Desk jobs in Pelham, AL are:

What cities near Pelham, AL are hiring for Help Desk jobs?

Cities near Pelham, AL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Pelham, AL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $44,231 per year, or $21.3 per hour.

Field Service Engineer

Support Tech LLC

Birmingham, AL • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Job description

Birmingham, United States | Posted on 12/04/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

Job Description

Job Overview

We are seeking a proactive and technically skilled Field SupportEngineer to join our dynamic team. In this role, you will be thefrontline technical expert responsible for delivering exceptional ITsupport and solutions directly at client sites. Your energy,problem-solving skills, and customer-focused mindset will driveseamless technology operations, ensuring clients stay connected,secure, and productive. This position offers an exciting opportunityto work across diverse environments, troubleshoot complex issues,and have a tangible impact on our clients’ success.

Duties

Provide on-site technical support for hardware, software, andnetwork issues to ensure minimal downtime and optimal performance.

Install, configure, and maintain computer systems, operatingsystems (Windows, macOS, Linux), and IT infrastructure components.

Troubleshoot software problems including applications, operatingsystems, VPNs (Virtual Private Networks), firewalls, and security settings.

Manage computer networks including LAN (Local Area Network)setups, switches, routers, and wireless access points to maintainreliable connectivity.

Utilize help desk tools such as ServiceNow, Jira, BMC Remedy todocument incidents, track resolutions, and escalate issues when necessary.

Support desktop environments by managing computer hardwarecomponents and peripherals while ensuring compliance with security protocols.

Assist with IT support requests via help desk channels andcommunicate technical solutions clearly to non-technical users.

Conduct routine inspections of IT infrastructure and performpreventative maintenance to prevent future issues.

Collaborate with cross-functional teams to implement upgrades ornew technology deployments efficiently.

Maintain detailed records of all support activities and ensureadherence to company policies on data security and user privacy.

Skills

Strong technical support skills across multiple operating systemsincluding Windows, macOS, and Linux.

Deep understanding of computer management practices, includinghardware troubleshooting and software installation.

Proficiency in computer networking concepts such as LAN setup,VPN configuration, firewalls, and network security protocols.

Experience with help desk ticketing systems like ServiceNow orBMC Remedy as well as project management tools like Jira.

Knowledge of IT infrastructure components including servers,switches, routers, and wireless access points.

Excellent communication skills with the ability to explaintechnical concepts clearly to users of varying technical backgrounds.

Customer service orientation with a proactive approach toresolving issues efficiently.

Familiarity with desktop support tasks such as installingsoftware updates or configuring user accounts in Windows or macOS environments.

Ability to troubleshoot software issues related to productivityapplications like Microsoft Office suite.

Understanding of firewall management and security best practicesfor safeguarding client data. Join us as a Field Support Engineerwhere your expertise fuels seamless technology experiences! Bringyour energy and passion for IT support into a role that challengesyou daily while empowering clients through innovative solutions!

Application Instructions:

To apply for the Field Support Engineer position, please completethe following:

1. Prepare Your Video Submission: Record your required 2-minuteLoom video addressing the qualification questions. (Use the linkbelow this line for the guidelines.)

2. Submit via the Application Form: Use the link below tocomplete your application. You must include the URL to your Loomvideo submission in the designated field to be considered.

Certifications: ITIL Foundation preferred; CompTIA A+,Network+, or Security+ (or equivalent experience).

Technical Skills: Microsoft 365 administration,line-of-business application backup/recovery (e.g., Veeam, StorageCraft).

Compliance: Must pass HIPAA training; ability to obtainCJIS certification.

Strong troubleshooting andproblem-solving skills.

Excellent communication and clientservice abilities.

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