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Help Desk Jobs in Mount Prospect, IL (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Consumers Credit Union

Help Desk Manager

Lake Forest, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We're looking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization. This is an exciting opportunity for a ...

Consumers Credit Union

Help Desk Manager

Lake Forest, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We're looking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization. This is an exciting opportunity for a ...

CultureFit

Help Desk Analyst

Chicago, IL

$21 - $28.75/hr

The Help Desk Analyst is an integral part of a fast-paced technology support and implementation department, requiring a working knowledge of Windows desktop systems, installation, configuration ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Serve as an escalation point for the help desk team * Single point of contact for all incident escalation across our businesses * Ensure superior customer service is always given * Be hands-on and ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Serve as an escalation point for the help desk team * Single point of contact for all incident escalation across our businesses * Ensure superior customer service is always given * Be hands-on and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Mount Prospect, IL

Help Desk information

See Mount Prospect, IL salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk in Mount Prospect, IL is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Mount Prospect, IL? The most popular types of Help Desk jobs in Mount Prospect, IL are:
What are popular job titles related to Help Desk jobs in Mount Prospect, IL? For Help Desk jobs in Mount Prospect, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Mount Prospect, IL look for? The top searched job categories for Help Desk jobs in Mount Prospect, IL are:
What cities near Mount Prospect, IL are hiring for Help Desk jobs? Cities near Mount Prospect, IL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Mount Prospect, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,840 per year, or $23 per hour.

Help Desk

Dickinson Wright PLLC

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm. 

Essential Duties and Responsibilities:

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:

Help Desk must:

  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop  and  maintain expertise in many specialized computer applications with    a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires  more than 40 hours per  week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac’s desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:

Normal law office environment with little exposure to noise, dust, temperature.   

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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