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Help Desk Jobs in Monroe, GA (NOW HIRING)

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

University of Georgia

Night Desk Assistant

Athens, GA · On-site

$12/hr

Posting Details Position Details Posting Number G/R33382P Working Title Night Desk Assistant Department Housing-Resident Progs & Srvcs About the University of Georgia Chartered by the state of ...

Southern Tier IT Solutions

Be Seen First

Level 1 Helpdesk / On-Site Support Technician

Athens, GA · On-site

$38K - $45K/yr

Position Overview We are looking for a dependable, customer-focused Level 1 Helpdesk Technician to join our team. This is a full-time, on-site position based in Athens, GA. The right candidate must ...

ProCo

Front Desk Receptionist

Snellville, GA · On-site

$13 - $16.50/hr

Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | Snellville ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...

ProCo

Front Desk Receptionist

Winder, GA · On-site

$13.25 - $17/hr

Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | Winder, GA ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...

ProCo

Front Desk Receptionist

Mcdonough, GA · On-site

$13.75 - $17.50/hr

Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | McDonough, GA ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...

ProCo

Front Desk Receptionist

Lawrenceville, GA · On-site

$13.75 - $17.75/hr

Medical Receptionist - Front Desk (Cross-Training to Therapy Tech) AICA Orthopedics | Lawrenceville ... help people recover from injuries Ready to Start Your Healthcare Career? Apply today! We're ...

Atlanta Fibroid Center

Front Desk

Lawrenceville, GA · On-site

$20 - $22/hr

... helpful, and professional experience, whether in person, over the phone, or via text. The ideal ... front desk or administrative experience in a medical office * Experience in a specialty or ...

Easy Mile Fitness

Front Desk Part-Time Associate

Athens, GA · On-site

$13.50 - $17.50/hr

Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Monroe, GA

Help Desk information

See Monroe, GA salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk in Monroe, GA is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Monroe, GA?

The most popular types of Help Desk jobs in Monroe, GA are:

What are popular job titles related to Help Desk jobs in Monroe, GA?

For Help Desk jobs in Monroe, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Monroe, GA look for?

The top searched job categories for Help Desk jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Help Desk jobs?

Cities near Monroe, GA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $44,572 per year, or $21.4 per hour.

Help Desk Analyst (MUST be Bilingual, Spanish/English)

Caresoft Inc.

Conyers, GA • On-site

Contractor

Re-posted 8 days ago

Job description

Title:    Help Desk Analyst (MUST be Bilingual, Spanish/English)
Location: Conyers, GA 30013(Onsite)
Durartion:  Long Term
 
Skills:
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish/English
 
Job Description:
LOCAL CANDIDATES
This position is located at DDS Headquarters in Conyers, Georgia.
MUST be Bilingual, Spanish/English
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
 
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.