Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required * Advanced troubleshooting skills for triage and resolution of complex computer issues * Advanced written ...
Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required * Advanced troubleshooting skills for triage and resolution of complex computer issues * Advanced written ...
Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required * Advanced troubleshooting skills for triage and resolution of complex computer issues * Advanced written ...
Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required * Advanced troubleshooting skills for triage and resolution of complex computer issues * Advanced written ...
Front Desk Associate
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greer, SC · On-site
$12.50 - $16/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Greenville, SC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Simpsonville, SC · On-site
$12.50 - $16/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Spartanburg, SC · On-site
$12 - $15.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Help Desk information
See Mauldin, SC salary details
$11.51 - $13.25
2% of jobs
$13.25 - $14.99
6% of jobs
$14.99 - $16.72
12% of jobs
$17.21 is the 25th percentile. Wages below this are outliers.
$16.72 - $18.46
17% of jobs
The median wage is $19.85 / hr.
$18.46 - $20.20
16% of jobs
$20.20 - $21.94
16% of jobs
$22.80 is the 75th percentile. Wages above this are outliers.
$21.94 - $23.67
12% of jobs
$23.67 - $25.41
7% of jobs
$25.41 - $27.15
6% of jobs
$27.15 - $28.88
3% of jobs
$28.88 - $30.62
2% of jobs
$11
$20
$30
How much do help desk jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for help desk in Mauldin, SC is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Mauldin, SC?
The most popular types of Help Desk jobs in Mauldin, SC are:
What are popular job titles related to Help Desk jobs in Mauldin, SC?
For Help Desk jobs in Mauldin, SC, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Mauldin, SC look for?
The top searched job categories for Help Desk jobs in Mauldin, SC are:
What cities near Mauldin, SC are hiring for Help Desk jobs?
Cities near Mauldin, SC with the most Help Desk job openings:
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Job Summary
The Desktop Specialist II provides advanced support for the local desktop environment and, as necessary, provides coverage for Desktop Level 1 and Service Desk responsibilities. They are an "advocate of the customer" by their ability to recognize, report and resolve requests, and issues, to aid business personnel to complete job responsibilities that utilize IT resources. They are expected to follow established business practices for effective IT Service Management which can include vendor management and interaction. They will be involved in, and possibly lead, IT projects that improve business productivity, which include but aren't limited to system refreshes, and cube / office reconfigurations. They will possess project management skills to track, monitor and complete assigned IT projects. They will be involved in the development of knowledge articles and team practices for use by both end-users and teammates to enhance case resolution.
Roles & Responsibilities
Skills & Qualifications
Educational Requirements:
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
Notice for California Residents - California Privacy Policy
Job Summary
The Desktop Specialist II provides advanced support for the local desktop environment and, as necessary, provides coverage for Desktop Level 1 and Service Desk responsibilities. They are an "advocate of the customer" by their ability to recognize, report and resolve requests, and issues, to aid business personnel to complete job responsibilities that utilize IT resources. They are expected to follow established business practices for effective IT Service Management which can include vendor management and interaction. They will be involved in, and possibly lead, IT projects that improve business productivity, which include but aren't limited to system refreshes, and cube / office reconfigurations. They will possess project management skills to track, monitor and complete assigned IT projects. They will be involved in the development of knowledge articles and team practices for use by both end-users and teammates to enhance case resolution.
Roles & Responsibilities
- Provide clear, courteous, professional and timely written and verbal communication to business personnel regarding status of cases and projects
- Provide both on-site and remote desktop support to business personnel on their IT needs
- Triage, resolve or escalate cases based on personal skills, IT resources and departmental procedures
- Monitor case management system to effectively route or resolve cases
- Manage cases to Service Level Objectives to provide timely support to business personnel
- Document actions in case management, or dev ops / project, system to provide repository of information for future cases
- Provide support and documentation of critical IT processes such as Priority 1 / Priority 2 System Outages and production Change Release processes
- Maintain health and functionality of systems through software, hardware and driver updates
- Reduce organizational exposure to system vulnerabilities by applying patches and updates per security guidelines and approved processes
- Utilize available resources to expand knowledge of supported business systems to reduce time to fulfill requests or resolve issues
- Deploy, retrieve or dispose of computer equipment per organizational and case standards and guidelines
- Maintain Asset Management system, especially surrounding deployment and disposal activities, per organizational standards and guidelines
- Gather and analyze case data to document, and recommend, process or system improvements
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Create, update and remove knowledgebase documents to provide relevant resources to other technicians and business personnel
- Serve as a knowledge resource to junior team members
- Coordinate with manager, and affected business personnel, to complete furniture installations and reconfigurations
- Maintain vendor certification(s) to self-dispatch parts and request technical support
- Provide on-call support, based on experience and operational need
- Limited travel, as needed
- Other duties as assigned
Skills & Qualifications
- Either of the following are required: 2+ years of experience as an IT Desktop Specialist II or A+ certification and 2+ years of experience as an IT Desktop Specialist I
- Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required
- Advanced troubleshooting skills for triage and resolution of complex computer issues
- Advanced written and oral communication skills for effective interactions with all levels of the organization
- Self-motivated with the ability to work independently as well as part of a collaborative team
- Self-starter that will learn and support new, emerging technologies in the environment
- Detail-oriented, analytic and extremely organized
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience with Active Directory / Entra, Azure, DNS and DHCP
- Experience with VPN technologies for remote users
- Moderate experience with A/V and videoconferencing equipment and capable of testing, troubleshooting and supporting hardware and software
- Moderate experience with wiring closets, patch panels, testing and terminating network cabling
- Required experience with TCP/IP network fundamentals in relation to end user support for network connectivity
- Experience with telephony systems knowledge including the deployment of IP based telephones and Voice Mail Support
- Experience with mobile end user telephony services to assist users in installing organizational mobile apps or utilize cellular cards in PCs
- Proficient in analysis and problem solving with a range of diagnostic utilities
- Demonstrated knowledge of electronic repair, troubleshooting techniques and equipment testing
Educational Requirements:
- BS degree in Information Technology, Computer Science, preferred
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.