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Help Desk Jobs in Mauldin, SC (NOW HIRING)

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

Hargreaves Lansdown

Helpdesk Consultant

Greenville, SC · On-site +1

Health screening programme * Help@hand - confidential support including mental health counselling and remote GP * Wellhub - unlimited access to fitness providers and wellness coach sessions * Variety ...

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Help Desk information

See Mauldin, SC salary details

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How much do help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk in Mauldin, SC is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Mauldin, SC?

The most popular types of Help Desk jobs in Mauldin, SC are:

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For Help Desk jobs in Mauldin, SC, the most frequently searched job titles are:

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What cities near Mauldin, SC are hiring for Help Desk jobs?

Cities near Mauldin, SC with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Mauldin, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $43,505 per year, or $20.9 per hour.

Help Desk Analyst 1 - Greenville, SC

Crossroads Treatment Centers

Greenville, SC • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Help Desk Analyst 1

  • Provide outstanding user support in communication, troubleshooting, and resolution of tickets.

  • Follow up with users to ensure that their tickets are resolved within the contracted or agreed upon time frame.

  • Contribute to Knowledge base articles and guides.

  • React to high-priority requests and support and interface with VIP/executive level personnel.

  • Configure new user equipment and accounts.

  • Provide IT Help Desk/Level 1/Level 2 support to all local and remote clinics via phone/email/remote

  • Provide troubleshooting expertise in PC's, laptops, printers, medical equipment, and their associated software.

  • Analyze, investigate, and resolve high level support issues from customers via support cases logged in ticket system.

  • Adhere to agreed Service Desk procedures and working practices.

  • Consistently achieve high performance in troubleshooting and resolving tickets.

  • Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within Service Level Agreements (SLA)s.

  • Any other duties deemed required as part of the day-to-day role and to be able to work across department when required.

Location & Hours

  • Role required on-site in downtown Greenville, SC

  • Monday - Friday 4:30 AM - 1:30 PM

Education and Requirements

  • Can work under pressure to deliver a high standard of service

  • Experience with desktop/laptop hardware repairs or upgrades helpful

  • CompTIA A+ certification desirable

  • Strong amount of technical knowledge of Windows 7, Microsoft Office products, EMR systems

  • Proficiency in MS Operating Systems, Remote Mobile Technologies, MS Office suite, and Smart Devices running iOS and Android

  • Prior experience is not required but some Fresh Service experience is a plus

  • Six (6) months experience in customer service with a passion for high customer satisfaction and achieving operational excellence

  • Previous experience working in a Help Desk analyst role

Position Benefits

  • Medical, Dental, and Vision Insurance

  • PTO

  • Variety of 401K options including a match program with no vesture period

  • Life Insurance

  • Short/Long Term Disability

  • Paid maternity/paternity leave

  • Mental Health Day

  • Calm subscription for all employees

Apply