ZipRecruiter

Log In

1

Help Desk Jobs in Kankakee, IL (NOW HIRING)

Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

LeadingIT

Level 1 Helpdesk Technician

Manteno, IL · On-site

$40K - $50K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

LeadingIT

Field Technician

Manteno, IL · On-site

$42K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

LeadingIT

Field Technician

Manteno, IL · On-site

$42K/yr

Proven experience as a help desk technician or other customer support role * Good understanding of computer systems, mobile devices, and other tech products * Ability to diagnose and resolve basic ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Kankakee, IL

Help Desk information

See Kankakee, IL salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for help desk in Kankakee, IL is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Kankakee, IL? The most popular types of Help Desk jobs in Kankakee, IL are:
What are popular job titles related to Help Desk jobs in Kankakee, IL? For Help Desk jobs in Kankakee, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Kankakee, IL look for? The top searched job categories for Help Desk jobs in Kankakee, IL are:
What cities near Kankakee, IL are hiring for Help Desk jobs? Cities near Kankakee, IL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Kankakee, IL as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,293 per year, or $22.3 per hour.

Student Help Desk Support Associate

Fgcu

Campus, IL

$18 - $24.50/hr

Part-time

Re-posted 20 days ago

Job description

Job Summary

The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.
Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.
Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Job Description

Typical duties include but are not limited to:

  • Provide phone and walk-up counter support to the FGCU community
  • Answer questions about hardware/software configurations.
  • Remote troubleshooting.
  • Help with testing of new services.
  • Record work in the Help Desk ticketing system.

Other Duties

  • Performs other job-related duties as assigned.

Additional Job Description

Minimum Requirements:

  • Currently enrolled as a student at the University and in good academic standing.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
  • Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications

  • Previous experience in a help desk role in a higher education environment.
  • Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

Apply