ZipRecruiter

Log In

1

Help Desk Jobs in Hanover, MD (NOW HIRING)

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

Interclypse Inc.

Help Desk Specialist

Annapolis, MD · On-site

Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. * Demonstrated ability to communicate orally and in writing and to have a ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service Desk) is currently the initial ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ServiceNow or other ITSM platform experience • Active Directory support • Password reset ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ServiceNow or other ITSM platform experience • Active Directory support • Password reset ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a ...

Apha Omega Integration

Help Desk Manager

Washington, DC · On-site

$100 - $125/hr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk ...

CSZNet, Inc

Help Desk Specialist

Washington, DC · On-site

The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports ...

kgs

Help Desk Technician

Silver Spring, MD

$20.75 - $28/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

Koniag, Inc.

Help Desk Technician

Silver Spring, MD · On-site

$31.25 - $35/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

kgs

Help Desk Technician

Silver Spring, MD · On-site

$20.75 - $28/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Jobs in Hanover, MD

Help Desk information

See Hanover, MD salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk in Hanover, MD is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Hanover, MD?

The most popular types of Help Desk jobs in Hanover, MD are:

What job categories do people searching Help Desk jobs in Hanover, MD look for?

The top searched job categories for Help Desk jobs in Hanover, MD are:

What cities near Hanover, MD are hiring for Help Desk jobs?

Cities near Hanover, MD with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Hanover, MD as of September 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,913 per year, or $23 per hour.

Help Desk Specialist

Kaizen Approach, Inc

Linthicum, MD • On-site

$85K - $109K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Description
Are you ready for a rewarding opportunity with a company who values your contributions? We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications. Requirements:
  • Experience troubleshooting general IT related issues
  • Good communication and writing skills
  • Familiarity with LAN/WAN terminologies
  • Familiarity with basic hardware terminologies
  • Ability to respond to mission critical needs on an on-call basis (10%)
  • High School diploma or GED
  • Active TS/SCI clearance with Polygraph

Highly Preferred:
  • Familiarity with COTS and GOTS applications
  • Experience providing Tier 1 or Tier 2 Help Desk support
  • Experience troubleshooting through technical directories and virtual resources
  • A Bachelor's degree (or equivalent) in a technical discipline from an accredited college or university

About Kaizen Approach
We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees' skills current and their companies protected.
Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.
The salary range for this position: $55,000 - $65,000
  • Premium Healthcare
  • 4 Weeks of PTO
  • 11 Paid Holidays
  • Gifted 401k
  • Profit Sharing
  • Paid Training and Admin Time

Kaizen Approach, Inc. ("Kaizen") is dedicated to the safety of our staff and our surrounding communities. As part of that commitment, effective immediately, Kaizen requires all staff to be vaccinated against COVID-19. As a prospective and/or a new employee at Kaizen, you will be required to comply with Kaizen and customer vaccination protocols. To work at Kaizen and on the customer site, proof of full vaccination is required before employment.
Kaizen and the customer will provide reasonable accommodations, absent undue hardship, to qualified individuals with disabilities that enable them to perform their job duties as well as employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. Reasonable accommodation may include appropriate adjustment or modifications of employer policies, including this Mandatory Vaccination Policy.

Apply