Help Desk
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Help Desk
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Help Desk
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
Help Desk
Washington, DC · On-site
$22.75 - $30.50/hr
Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...
HELP DESK
$23.25 - $31.75/hr
We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...
HELP DESK
$23.25 - $31.75/hr
We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...
Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
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Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced ...
Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced ...
Help Desk Specialist
Odenton, MD · On-site
Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...
Help Desk Specialist
Odenton, MD · On-site
Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...
Help Desk Specialist
Washington, DC · On-site
$69K - $95K/yr
Help Desk Specialist - Top Secret (TS) with SCI eligibilityPosition Overview:S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced ...
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Help Desk Specialist
Washington, DC · On-site
$69K - $95K/yr
Help Desk Specialist - Top Secret (TS) with SCI eligibilityPosition Overview:S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced ...
Help Desk Specialist
Columbia, MD · On-site
Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...
Help Desk Specialist
Columbia, MD · On-site
Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...
Help Desk Specialist
Columbia, MD · On-site
Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Specialist
Columbia, MD · On-site
Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...
Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...
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Help Desk Lead
Washington, DC · On-site
$40 - $55/hr
The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...
Help Desk Specialist
Columbia, MD · On-site
Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Quick apply
Help Desk Specialist
Columbia, MD · On-site
Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable ...
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable ...
Help Desk Manager
Washington, DC · On-site
$50K/yr
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...
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Help Desk Manager
Washington, DC · On-site
$50K/yr
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Quick apply
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Manager
Rockville, MD · On-site
Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM ET Customer: U.S. Food and Drug Administration, FDA CDER Employment ...
Help Desk Manager
Rockville, MD · On-site
Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM ET Customer: U.S. Food and Drug Administration, FDA CDER Employment ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk Support
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...
Help Desk information
See Hanover, MD salary details
$12.68 - $14.59
2% of jobs
$14.59 - $16.50
6% of jobs
$16.50 - $18.42
12% of jobs
$18.95 is the 25th percentile. Wages below this are outliers.
$18.42 - $20.33
17% of jobs
The median wage is $21.86 / hr.
$20.33 - $22.24
16% of jobs
$22.24 - $24.16
16% of jobs
$25.11 is the 75th percentile. Wages above this are outliers.
$24.16 - $26.07
12% of jobs
$26.07 - $27.98
7% of jobs
$27.98 - $29.90
6% of jobs
$29.90 - $31.81
3% of jobs
$31.81 - $33.72
2% of jobs
$12
$23
$33
How much do help desk jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for help desk in Hanover, MD is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Hanover, MD?
The most popular types of Help Desk jobs in Hanover, MD are:
What job categories do people searching Help Desk jobs in Hanover, MD look for?
The top searched job categories for Help Desk jobs in Hanover, MD are:
What cities near Hanover, MD are hiring for Help Desk jobs?
Cities near Hanover, MD with the most Help Desk job openings:
$22.75 - $30.50/hr
Full-time
Re-posted 27 days ago
Job description
Company Description
5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.
Title: Help Desk Specialist or Desktop Services
Openings: 5
Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro
Duration: Temp to Perm
Job Description
Supporting Dell laptops, desktops, working in windows 7, and office 2010
Develops best practices for processes and procedures (ITIL process environment).; Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software.
Resolves software and hardware desktop issues.; Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.; Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.; Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.; Provides end user training instruction.
Qualifications
- Successful candidates must be dependable and punctual.
- Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.
Additional Information
Apply
: https://audacia.workable.com/j/FBFEAB0B69