Help Desk Jobs in Cleveland, MS (NOW HIRING)

OUR PEOPLE POWER OUR PURPOSE
The CorePower team is the heartbeat of the company. We prioritize our people first, and we are invested the employee experience so that together we can create an experience powerful enough to transform lives, including our own. We believe in the power of human connection, community, and going beyond the transactional to make a positive difference in people's lives. Join our team and discover what happens when you ignite your intention to make a difference.
HOW WE SHOW UP
We are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together. These core values align us in service of CorePower's higher purpose - to power love from the inside out. They are our guiding principles; internal agreements we make as a CorePower team about how we interact with each other and our students. Living our core values means they guide all our activities, define our workplace culture, and ensure there are no missed opportunities to fulfill our higher purpose.
We embrace our differences and foster an inclusive space where everyone can reach their full potential. We uplift, inspire and guide one another. We make time to share the power of yoga together, celebrate milestones and find joy in the present moment.
ROLE SUMMARY
As a Studio Coordinator (SC), you live your power by supporting the world class CorePower Yoga studio experience including coordinating studio operations and holding the studio to the highest health and safety standards. In alignment with our Core Values, you work alongside the Studio Manager to deliver results and sustained growth towards all current company and studio-level goals. In the SC role, you will learn the business and develop the skillset to operate a studio.
Studio Presence and Guiding the Student Experience

• Act as an ambassador of the CorePower Yoga Core Values at all times and consistently inspire these values in others
• Support the Studio Manager in achieving company and studio level goals, including membership growth, retail sales, community outreach, teacher and SET recruitment, and programming enrollment
• Commit to flexible schedule of 18-29 hours per week in studio in support of operations coordination and teaching (if certified), include health and safety protocol execution, front desk guidance, and team support
• Must be flexible with schedule availability within the hourly commitment in service of the studio and team
• Responsibly run the studio, including by acting as the point of contact for students and staff when Studio Manager is not present, up to 20 hours per week
• Support maintaining an appropriate level of studio supply inventory so that all provisions and amenities are available for students at all times including cleanliness inventory, locker room amenities, towels, programming materials, etc.
• Engage and know your studio community consistently; greet students by name, serve as an ambassador of yoga both inside and outside of the studio, and spend quality time at the front desk fostering community
• Support our teachers learning experience of working the POS and other pre/post class duties

Coordinate and Execute Health, Safety and Cleanliness Protocol in the Studio

• Uphold high standards for the studio and when on duty, ensure that the physical studio space meets the high CPY standards of cleanliness and functionality including a safe environment, optimum heat and humidity, inspiring music, and clean and clutter-free surroundings in all areas of the studio
• Support communication around Smart Health Protocol to students upon entry and throughout their visit at CPY
• Act as an extension of the Studio Experience Team (SET) including cleaning the studio, stocking amenities, and ensuring the CPY cleanliness protocol is always followed while on duty in the studio
• Support the SET team by interviewing SET applicants, hiring SET employees, scheduling SET employee's shifts, stepping in for no call/no shows, training, and disciplining/terminating SET employees who have violated CPY's policies and standards
• Lead Orientation for new Studio Experience Team members and train them on cleanliness protocol and role expectations

Coordinate Studio Systems

• Act as a liaison between the Studio Manager and the teaching and SET teams in training, communicating, and coordinating studio operational systems including but not limited to:
• Point of Sales System (POS); understand and efficiently navigate POS to sign students in, sell packages and memberships, and explore and correct problems with student accounts when at the desk
• Online Reservation System; support administrative follow up of late cancel fees, waitlist, student support, etc
• Subbing Application; support training and usage for teaching team
• HRIS Application; support training and usage for teaching and SET team
• Help Desk; Submit facilities tickets when on duty and communicate follow up needs to Studio Manager

Teaching Schedule

• Support the studio class schedule by teaching a minimum of 6 classes per week of branded CorePower Yoga classes and support the studio through subbing additional classes as needed

SKILLS & EXPERIENCE

• Must demonstrate CorePower Yoga Core Value
• Excellent oral communication skills, professionalism and exceptional interpersonal skills are required
• Experience in Customer Service required
• Completion of a Yoga Alliance certified 200-hour program is preferred
• Yoga Sculpt teacher training is preferred
• Familiar and comfortable in studio systems such as the HRIS, intranet, point of sale systems, company scheduling and payroll systems, etc.
• Ability to build relationships with individuals with diverse personalities and styles and at different levels of seniority
• Thrives in a fast-paced environment and can prioritize while working under multiple deadlines
• Proven self-starter with ability to take on new projects with enthusiasm
• Proficiency in Microsoft Office products: Outlook, Word, PowerPoint, Excel
• Excellent Time Management skills
• Ability to take initiative and prioritize
• College (BA/BS) preferred

THE FINE PRINT

• Availability must match the needs of the business and leadership zig-zag schedules - morning, evening, weekend and some holiday availability and flexibility required
• Must be able to move around the studio space, crouch, reach, and lift up to 25 lbs.
• If certified to teach, must be able to step in to teach class with little to no notice while scheduled in the studio

THE PERKS

• Free All Access Membership - use anytime, in studio or online
• Free All Access Membership for a Plus One - bring someone along!
• Retail Discounts
• Continued Education Offerings
• Access to Employee Assistance Program (EAP)
• 1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year's Day, Thanksgiving Day, and Christmas Day.

WHO WE ARE
At CorePower Yoga, we live our power by showing the world the incredible life-changing things that happen when you root an intensely physical workout in the mindfulness of yoga. This is our promise. We are the nation's largest yoga studio brand with over 200 locations across the country, digital livestream and on-demand classes, and thousands of passionate yoga teachers sharing the transformative power of our practice.
As a team, we love seeing the magic that happens in a CorePower Yoga class when physical meets mindful and strive to create a work environment that mirrors the balance, empowerment and community experienced in our yoga studios.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
CorePower Yoga provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact Human Resources at help.corepoweryoga.com.