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Help Desk Technical Support Representative Jobs in Alabama

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment ... Technical Skills · ITSM/ticketing systems · Incident management · Escalation coordination · ...

Community Options, Inc.

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ... Document, track and monitor technical problems and solutions * Prepare activity reports * Inform ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Ability to provide great customer service and technical support to a diverse audience * Must be ...

Samford University

Service Desk Analyst

Birmingham, AL · On-site

$20.50 - $28/hr

Description The Service Desk Technical Analyst provides technical support to students, parents ... Provide telephone-based support to help customers * Provide assistance in person to walk-in ...

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Help Desk Technical Support Representative information

What cities in Alabama are hiring for Help Desk Technical Support Representative jobs?

Cities in Alabama with the most Help Desk Technical Support Representative job openings:

Help Desk Technician (HDA)

Montgomery, AL • On-site

Zigabyte Corporation
IT Services • 51 - 200 employees
Learn more about Zigabyte Corporationexternal

$15.50 - $21/hr

Full-time

Re-posted 16 days ago

Job description

Job Summary:

The Field Assistance Services (FAS)teamis located at Gunter AFB, Alabama. Itisa high-ops tempo support service deskresponsible for providing 24/7/365 help desk support fora multitude ofAir Forcesystems and serves as the initial contact for reporting technical issues for field users worldwide.FAS Team members will be expected to support 24-hour operations.

Responsibilities:

  • Provide help desk support for all supported applications via phone/email.
  • Troubleshoot/diagnose customer technical issues using all available resources,
  • Collect necessary information from customersto effectively escalate unresolved issues if needed.
  • Thorough documentation within Remedy Ticket Management System.
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
  • Maintain current knowledge of relevant technologies.
  • Additional responsibilities as assigned by management.

Required Skills/Abilities:

  • Two +years providing effective customer service or help desk support to external customers.
  • CurrentComptiaSecurity+ (Level II IAT Training) Certification
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication and problem-solving/trouble shooting skills.
  • Willing to work overtime, holidays, and weekends when necessary.
  • Must be a U.S.Citizen and be able to obtain and maintain a Secret-Level clearance.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellenttime management skills andattention to detail.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Strong analytical and problem-solving skills.

Desired Skills/Experience:

  • Associate degreepreferred, or the equivalent combination of education, technical certifications, training, or work experience.
  • Experienceusing/supporting one or more of thebelowsystems:
  • Business and Enterprise System Product Innovation (BESPIN) applications
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Integrated Maintenance Data System (IMDS)
  • Air Force Portal

MinimumEducation:

  • At least twoyearsrelated experiencein customer servicerequired.
  • CurrentComptiaSecurity+ (Level II IAT Training) Certification

JobStipulations:

  • Must be able to work any shift - this is a 24/7/365 helpdesk
  • Must be able to obtain and keep a secret level clearance

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

Version History

VERSION

DATE

REVISION AUTHOR

SUMMARY OF CHANGES

1.0

3/12/2025

Rachel Burns

Initial Draft

Distribution

LOCATIONS

Bamboo HR, SharePoint Quality Mgmt

Approval

NAME

POSITION

SIGNATURE

DATE

Rachel Burns

Director of HR

Rachel Burns

3/12/2025

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