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Help Desk Tech Jobs in Suwanee, GA (NOW HIRING)

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

At CNR, you're not just another help desk tech--you're part of a team that invests in your growth and celebrates your success. We offer: * Competitive salary based on experience * Remote flexibility ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Complete Description: Provides computer ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... technology or a closely related area from an accredited college • Knowledge of Apple iOS This ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills ... Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six months of experience handling customers, questions, complaints, and/or providing information in a call ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description ... The Department of Human Services, Office of Information Technology is seeking candidates for the ...

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Job Summary : InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical ... applications, computer technology or a closely related area from an accredited college • ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

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Showing results 21-40

All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Suwanee, GA

Help Desk Tech information

See Suwanee, GA salary details

$11

$21

$31

How much do help desk tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tech in Suwanee, GA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.18 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What job categories do people searching Help Desk Tech jobs in Suwanee, GA look for?

The top searched job categories for Help Desk Tech jobs in Suwanee, GA are:

What cities near Suwanee, GA are hiring for Help Desk Tech jobs?

Cities near Suwanee, GA with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Suwanee, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,820 per year, or $21.5 per hour.

Helpdesk Engineer

CNR Technologies

Woodstock, GA • On-site

$20K - $35K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.
As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.
Key Responsibilities

  • Troubleshoot and resolve common client issues including:
    • Email, Outlook, and Microsoft Office problems
    • Printer and imaging issues
    • User accounts, password resets, and workstation setup
    • Basic server and network-related tasks (with guidance)
  • Provide support through:
    • Remote assistance
    • Phone support
    • Onsite client visits as needed
  • Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)
  • Document work thoroughly in tickets and follow established processes
  • Escalate advanced issues to Tier 2/Tier 3 engineers when needed
Skills & Requirements

  • CompTIA A+ (preferred but not required if actively pursuing)
  • Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)
  • Strong communication skills when explaining technical issues to clients
  • Willingness to learn, take direction, and grow into a more advanced role
  • Customer service experience or any client-facing role strongly preferred
  • Reliable transportation for onsite visits
  • Ability to work additional hours when needed
  • Strong attention to detail and a positive, solutions-focused attitude
  • Familiarity with Microsoft Office and ticketing/CRM systems is a plus
Why Join CNR Technologies?

We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.
We offer:
  • Competitive salary based on experience
  • Remote flexibility with onsite visits only as needed
  • Performance-based raises and bonuses
  • Generous and flexible paid time off
  • Company medical reimbursement benefit
  • Company-funded IT training and certification programs
  • Exposure to the latest technologies and real-world environments
  • A supportive team that wants to see you advance

Compensation

Salary will be competitive and commensurate with experience.
 Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Flexible work from home options available.