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Help Desk System Analyst Jobs in Michigan (NOW HIRING)

FastTek

System Analyst

Lansing, MI · On-site

System Analyst #1063318 The System Analyst is responsible for gathering and documenting clear ... We come to work each day and are reminded we are helping people find their success stories . Also ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and ... We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver ...

Ask IT consulting

Help Desk Technician

Allegan, MI · On-site

$17.50 - $23.75/hr

Services include performing the duties of a Telephony Analyst and Billing Data Entry Clerk for ... correct system issues. Proficiency in service management tools such as BMC Remedy, MS Outlook ...

FastTek

System Analyst

Lansing, MI · On-site

System Analyst #1062512 Position Description: This position functions as part of an Agile team with ... We come to work each day and are reminded we are helping people find their success stories . Also ...

Coretek

Senior Service Desk Analyst

Farmington Hills, MI · On-site

$20.25 - $27.50/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support ... Perform administration and support of virtual and physical endpoints and systems using available ...

Munson Healthcare

Helpdesk Associate

Traverse City, MI · On-site

$18.50 - $25/hr

... Help Desk status line, etc * Provide first line support for all users of Munson Healthcare systems ... Other issues are escalated to appropriate IS Team, Analysts, or on-call staff * Monitors ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... systems, business applications, printing systems, and network system Basic firewall knowledge ...

FastTek

System Analyst

Lansing, MI · On-site

System Analyst # 1059644 Overview: Our Department of Technology, Management & Budget (DTMB) Agency ... We come to work each day and are reminded we are helping people find their success stories . Also ...

FastTek

System Analyst

Detroit, MI · On-site

System Analyst #1062284 Top Skills: * 5+ years of experience in systems engineering and automation ... We come to work each day and are reminded we are helping people find their success stories . Also ...

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Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

System Analyst

Lansing, MI • On-site

FastTek
IT Services • 501 - 1,000 employees
Learn more about FastTekexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

System Analyst #1063318
Job Description:
The System Analyst is responsible for gathering and documenting clear, unambiguous, and testable business requirements from the client, and understanding the business requirements thoroughly in order to communicate business need and system functionality to technical and non-technical stakeholders, project team members, and the user community. The System Analyst serves as the ScrumMaster (heavy usage of Monday.com and/or JIRA tool) on campaign finance related projects and coordinates with the PMO's Project Manager for artifacts/documentation needed on our projects.
 
The System Analyst is responsible for working with the project team and stakeholders to examine existing and future-state business processes, data, and systems. This information is used to guide the gathering of business requirements as they relate to the desired system functionality. This position includes creating test plans with the business area, and ensuring repeatable processes are in place beyond the lifecycle of the current project.
 
Job Fit: The ideal candidate for this role will have a mentor/teaching type of background to ensure the future long-term success of the business area, helping to solidify an Agile mindset with their vendor and shoring up long-term transition from project mode to maintenance mode.
 
Responsibilities:
  • Responsible for documenting business requirements that are clear, unambiguous, testable, and satisfy the business need in accordance with standard templates and adherence to DTMB and MDOS policies, standards, and guidelines.
  • Creating Test plans with the business, ensuring repeatable processes are in place beyond the lifecycle of the current project.
  • Documenting repeatable steps/processes (technical documentation) for the business area to refer to as part of maintenance planning.
  • Responsible for facilitating requirement gathering meetings to identify impacted business processes and document the project business requirements. Attendees include relevant project team members and stakeholders as identified in the Communication Plan.
  • Responsible for adhering to the project schedule by developing and maintaining the project backlog during Agile projects and working with the product owner to set priority throughout the duration of project.
  • Responsible for understanding project scope and actively monitoring requirements process to maintain adherence to the objectives set for the project.
  • Responsible for understanding high-level information governance objectives and ensuring appropriate Stakeholder inclusion and/or awareness regarding data requirements.
  • Responsible for appropriate resolution of critical IT issues as it pertains to the BA role.
  • Responsible for understanding project specific benefits and related impact of changes to project scope or business requirements.
  • Ensures SEM (system engineering methodology) deliverables for the project that are a responsibility of the BA are completed, reviewed, and approved in alignment with area processes.
  • Works directly with project team including vendor partners for roles such as: user interface/user experience (UI/UX), solution architects, database administrators, developers, QA testers, and others to ensure understanding of the requirements, functionality, size, and scalability of the IT solution.
 
Skill Set - # of Years:
  • Business Analyst experience (Required) / System Analyst - 5 years
  • Quality Assurance Knowledge / Quality Assurance experience (Required) - 5 years
  • Agile tool knowledge (creating epics/features/user stories for projects as well as moving cards through project lifecycle) experience (Required)- 5 years
  • Understanding of BA, QA, DEV roles/responsibilities - 5 years
  • Experience with as-is/to-be processes and content creation experience (Required)- 5 years
  • Experience with creating product roadmap - 3 years
  • Familiarity with Project Management Methodologies/Agile - 3 years
  • Adept with using BA tools (e.g., FIGMA, Visio) - (Required) - 3 years
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.