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Help Desk System Analyst Jobs in Michigan (NOW HIRING)

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

Strategy & PlanningEvaluate documented resolutions and analyze trends for ways to prevent future ... Knowledge of basic computer hardwareExperience with desktop operating systems including Windows ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... They use servicenow as their ticketing system. With the goal of providing superior service and ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... They use servicenow as their ticketing system. With the goal of providing superior service and ...

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

Evaluate documented resolutions and analyze trends for ways to prevent future problems ... Experience with desktop operating systems including Windows, Ubuntu Linux, and macOS * Extensive ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Provide application and system support to end users. * Follow up with customers to confirm issue ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

... system - Collaborate with team members to continuously improve processes and procedures ... of experience in help desk support - Proficiency in Microsoft Windows operating systems ...

Ilitch

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies toidentifyand resolve ... Provide application and system support to end users. * Follow up with customers to confirm issue ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

... system - Collaborate with team members to continuously improve processes and procedures ... of experience in help desk support - Proficiency in Microsoft Windows operating systems ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Provide application and system support to end users.Follow up with customers to confirm issue ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI · On-site

$24/hr

Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

The position would benefit from extensive technical systems understanding spanning hardware ... analysis and comprehensive escalation procedures that maintain operational continuity. Strong ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Utilize a ticket system to document and summarize issues * Communicate to customer base, coworkers ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Utilize a ticket system to document and summarize issues * Communicate to customer base, coworkers ...

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All JobsHelp Desk System Analyst JobsHelp Desk System Analyst Jobs in Michigan

Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

Senior Help Desk Technician

Detroit, MI

Contact Government Services, LLC
Public Administration • 11 - 50 employees
Learn more about Contact Government Services, LLCexternal

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Senior Help Desk Technician
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
$40,000 - $80,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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