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Help Desk System Analyst Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... help desk experience. Technical Skills ... Basic knowledge of Windows and macOS operating systems, * Familiarity with common software ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

Lake Michigan Credit Union

Help Desk Analyst

Grand Rapids, MI · On-site

$19.75 - $27/hr

The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union's information and operating systems, hardware/software, training, and support. What ...

Lake Michigan Credit Union

Help Desk Analyst

Grand Rapids, MI · On-site

$19.75 - $27/hr

The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union's information and operating systems, hardware/software, training, and support. What ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

Previous help desk, application support, end-user technology support, or call center experience ... Experience with ticketing systems such as ServiceNow, Genuity, or comparable tools preferred.

Robert Half

Help Desk Analyst - Part Time

Kalamazoo, MI · On-site

$20.90 - $24.20/hr

We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite ... Prepare and deploy desktops and laptops by imaging systems, installing required applications, and ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$60K - $65K/yr

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical ... Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates ...

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced ... Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Basic knowledge of Windows and macOS operating systems, * Familiarity with common software ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Systems & Infrastructure Support * Provide support to the Systems Administrator and Infrastructure ...

Busch's Fresh Foods Market

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Systems & Infrastructure Support * Provide support to the Systems Administrator and Infrastructure ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

Gather and analyze information about customer issues and determine the best way to resolve and ... Install, configure, and maintain the lifecycle of hardware, software, and operating systems.

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Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

Help Desk/Desktop Support Analyst

Holland, MI • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$27.71 - $32.09/hr

Temporary

Posted 27 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently. The role is well suited to someone who enjoys hands-on technical work, organized asset handling, and responsive user support in a fast-paced setting.
Responsibilities:
• Prepare laptops for deployment by imaging or building devices and verifying that required company applications are installed and ready for use.
• Receive newly delivered hardware, organize equipment into inventory, and distribute assigned assets to employees as needed.
• Process returned devices by evaluating condition, identifying technical issues, cleaning equipment for redeployment, or coordinating disposal when items are no longer usable.
• Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling neatly to support a functional workspace.
• Provide front-line support for endpoint problems, including diagnosing and resolving issues related to Windows 10 and Microsoft Office applications.
• Track and update support activity through service desk tickets to maintain accurate records and timely resolution of requests.
• Assist with basic account and access-related tasks within Active Directory as part of end-user support activities.• Hands-on experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows environments.
• Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.
• Basic troubleshooting skills for laptops, monitors, peripherals, and other endpoint devices.
• Experience using ticketing or service desk systems to document and manage support requests.
• Understanding of Active Directory for routine support tasks such as user and device administration.
• Ability to handle hardware setup, asset coordination, and workspace equipment installation with attention to detail.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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