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Help Desk Support Jobs in Springfield, VA (NOW HIRING)

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The contractor is required have: 1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

Required : • Associates degree in Communications, Technical Writing, Information Technology, or a related field. • Minimum of 2 years of experience in help desk support. • Proficient in ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote ... support for imaging/VIP/SIOC as needed. Location: Quantico, VA (On-Site) Clearance: TS with SCI ...

Zolon Tech

Service Desk Support

Washington, DC · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ... weekend support for imaging/VIP/SIOC as needed. Location: Washington, DC, Client-HQ (On-Site ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA · On-site

$50 - $55/hr

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA

$50 - $55/hr

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ...

AMERICAN SYSTEMS

Help Desk Specialist Manager

Arlington, VA · On-site

$130K - $182K/yr

The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service ... This position directs second-tier support for end-user hardware, software, applications, servers ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Springfield, VA

Help Desk Support information

See Springfield, VA salary details

$13

$24

$35

How much do help desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk support in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Springfield, VA?

For Help Desk Support jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Springfield, VA look for?

The top searched job categories for Help Desk Support jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Help Desk Support jobs?

Cities near Springfield, VA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Service Desk Support Specialist

Bethesda, MD • On-site

Key Concepts Knowledgebase LLC
Network Security • 1 - 10 employees
Learn more about Key Concepts Knowledgebase LLCexternal

Full-time

Re-posted 16 days ago

Job description

EOE Statement
Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
Description
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
The Service Desk Support Specialist responsibilities are as follows:
  • Serve as the initial point of contact between the user and our IT service delivery department.
  • Work within the ServiceNow ticketing system to create detailed work logs and technical documentation.
  • Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program.
  • Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.
  • Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.
  • Provide instruction and/or training to users on existing or new systems, various applications and new technologies.
  • Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.
  • Work according to scripts, SOPs and guidelines to provide support.

Qualifications:
Knowledge, Skills and Abilities:
  • Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines.
  • Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.
  • Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies.
  • Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.)

Position Requirements
Required:
  • Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.
  • Experience with Microsoft office 365 applications installation, usage and troubleshooting.
  • 5+ years progressive experience as a Tier I or Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.

Desired:
  • NIH experience
  • ITIL Cert

Training and Certifications:
Education:
  • GED with a minimum of 5+ years' years demonstrated related work experience in a large multi-platform Information Services environment.
  • HDI or other IT certifications

Other:
  • Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations.

Full-Time/Part-Time
Full-Time
Position
NIH Customer Service Representative
Location
Bethesda
This position is currently accepting applications.
Key Concepts Knowledgebase logo

About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

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