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Help Desk Support Jobs in Federal Way, WA (NOW HIRING)

Revel Staffing

IT Technician

Bellevue, WA

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA · On-site

Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin ... Responsible for coordinating the resolution of image issues submitted through helpdesk system

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA · On-site

Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin ... Responsible for coordinating the resolution of image issues submitted through helpdesk system

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Federal Way, WA

Help Desk Support information

See Federal Way, WA salary details

$14

$25

$37

How much do help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk support in Federal Way, WA is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.99 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What job categories do people searching Help Desk Support jobs in Federal Way, WA look for?

The top searched job categories for Help Desk Support jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Help Desk Support jobs?

Cities near Federal Way, WA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,775 per year, or $25.9 per hour.

IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)

PACCAR Inc

Renton, WA • On-site

$77.70 - $116.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Paccar rating

8.8

Company rating: 8.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

47th of 499 rated machine equipment manufacturers

Job description

Date: Jul 1, 2026

Company: PACCAR

IT Operations Analyst - Mainframe Recovery 3rd Shift (GR 24)

This position is responsible for monitoring mainframe batch processes and taking corrective action as required. The analyst conducts diagnostic troubleshooting, creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events. The analyst must be a self-driven problem solver, and a great team player. This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays, and overtime as necessary.

Job Functions / Responsibilities
  • Monitor, investigate issues and take corrective action for Mainframe Batch Processing using distributed scheduling tools, including BMC-Control-M, ISPF, JCLPLUS, FTP/SFTP, Aviva Emulators, JES2, MVS COMMANDS,
  • Assist with the support of cross-platform administration including WinTel, UNIX, Mainframe, AS400, Linux
  • Transfer technical knowledge, processes and procedures, mentor junior staff
  • Design and implement recovery procedures for the PACCAR IT Knowledge Base
  • Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates
  • Participate in or lead projects as assigned
  • Provide off-hours Help Desk support
Qualifications
  • 5+ years hands-on IT technical experience
  • Experience with CICS, IMS, DB2, DBRC, SMS, DBCTRL, IBM Utilities, TSO CLIST, REXX, JCL, RACF, FDRABR, ADRDSSU, and VTCS, CONNECT DIRECT, BMC-CTD, BMC–ISPW, EDI, IMS UTILITIES, EZTRIEVE, SYNCSORT, OMEGAMON, DFHSM, and DADS
  • Experience with iSeries-AS/400 Console
  • Familiar with Database platforms, specifically IMS, DB2, SQL and Oracle
  • Familiarity with Critical Incident and Problem Management processes
  • Experience with Diagnostic Troubleshooting
  • Excellent Communication skills: ability to write Technical Materials to develop Procedures, Resolutions and Documentation
Education

Undergraduate degree in IT, Computer Science or related field desired

Physical Demands
  • Sitting and standing for prolonged periods of time
  • Lifting up to 55 pounds
  • Team lifting large objects such as servers using lifting equipment
  • Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work
Benefits

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additionalseniority/years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short- and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

This position is also eligible for a holiday gift

Additional Information

Salary range: $77,700 - $116,200 annually

Additional compensation: holiday gift included

PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability.

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What Paccar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Paccar

Sourced by ZipRecruiter

PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business. Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!

Industry

Motor vehicle manufacturing

Company size

10,000+ Employees

Headquarters location

Bellevue, WA, US

Year founded

1905

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