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Help Desk Support Jobs in Federal Way, WA (NOW HIRING)

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA · On-site

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA · On-site

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

King County

Oracle Functional Analyst II

Seattle, WA · On-site

$45.90 - $65/hr

This team specializes in training, change management, and help desk support, along with system security, administration, and licensing. There is also a highly skilled and technical team of DBAs who ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution. * Support account management, endpoint configuration, system updates, and basic network ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ... Experience helping transform and manage newsgathering systems and workflows. * Strong ...

iSpot

Deal Desk Analyst

Bellevue, WA · On-site

$90K - $111K/yr

Provide project management and administrative support to understanding and documenting cross ... desk, accounting clerk, project mgmt., office admin or similar). * 1-3 years of experience in ...

RMS COMPUTER CORP

Jr Helpdesk

Kent, WA · On-site

$22.50 - $30.50/hr

The role involves a variety of tasks including imaging computers, troubleshooting, and providing customer support. Responsibilities : • Image/ Reimage Laptop-Desktops • Desk setup moves • ...

AditiStaffing

SAP Analyst II

Bellevue, WA · On-site

Communicates with SAP developers, help desk support personnel to resolve system issues. Expertise in handling application related issues at the OS level in Unix (AIX, HP-UX). Expertise in SAP CRM, ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Armavel, LLC

Be Seen First

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Armavel is seeking a Salesforce Administrators to support a high-profile software development ... Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Federal Way, WA

Help Desk Support information

See Federal Way, WA salary details

$14

$25

$37

How much do help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk support in Federal Way, WA is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.99 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What job categories do people searching Help Desk Support jobs in Federal Way, WA look for?

The top searched job categories for Help Desk Support jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Help Desk Support jobs?

Cities near Federal Way, WA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,775 per year, or $25.9 per hour.

Senior Helpdesk Technician

kgs

Mcchord Air Force Base, WA • On-site

$21.75 - $29.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Senior Helpdesk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA. 

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns. 

Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • The Help Desk Staff will be responsible for: 
  • Analyzing problems and providing technical assistance to end users 
  • Studying and resolving computer software and hardware problems 
  • Determining whether problems are caused by hardware, software, or system issues 
  • Supporting triage meetings to collect information about user issues 
  • Receiving telephone calls and emails from users experiencing problems 
  • Responding to customers and troubleshooting their issues 
  • Providing technical support and training to customers 
  • Maintaining documentation of customer interactions 
  • Following up with customers as needed 
  • Handling customer complaints and providing appropriate solutions 
  • Processing customer accounts and filing documents accordingly 

Education and Experience: 

  • Five (5) + years of experience in supporting Information Technology 

 

Required Skills and Competencies: 

  • Good problem-solving, analytical, and team-working skills 
  • Excellent communication and interpersonal skills 

Clearance Requirement:

  • Secret

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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