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Help Desk Support Jobs in Massachusetts (NOW HIRING)

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60K - $80K/yr

Help Desk Engineer Company Summary Triton Systems, Inc combines 30+ years of experience with ... We support Government and commercial markets by delivering advanced solutions across applications ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60 - $80/hr

Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with ... We support Government and commercial markets by delivering advanced solutions across applications ...

MCPHS University

Help Desk Technician

Worcester, MA · On-site

$20 - $27/hr

The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems ... Technical Support * Provide first-level support to end-users via phone, email, or in-person.

DCS Corporation

Help Desk Specialist

Westford, MA

T. support to local and remote employees. Essential Job Functions: The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a ...

DCS CORPORATION

Help Desk Specialist

Westford, MA · On-site

T. support to local and remote employees. Essential Job Functions: The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a ...

DCS Corporation

Help Desk Specialist

Westford, MA · On-site

T. support to local and remote employees. Essential Job Functions: The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a ...

DCS Corp

Help Desk Specialist

Westford, MA

T. support to local and remote employees. Essential Job Functions: The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a ...

ITW EAE

Help Desk Specialist

Hopkinton, MA · On-site

$76K - $96K/yr

Provides support to employees for network/hardware issues, including resetting passwords, starting printers, etc. * Accurately log incidents and service requests into IT Help Desk application. * Owns ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Summary The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by ...

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Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Massachusetts

Help Desk Support information

See Massachusetts salary details

$13

$25

$37

How much do help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk support in Massachusetts is $25.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are the most commonly searched types of Help Desk Support jobs in Massachusetts?

The most popular types of Help Desk Support jobs in Massachusetts are:

What are popular job titles related to Help Desk Support jobs in Massachusetts?

For Help Desk Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Massachusetts look for?

The top searched job categories for Help Desk Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Help Desk Support jobs?

Cities in Massachusetts with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,590 per year, or $25.3 per hour.

Help Desk Technical/Clinical Support

SA Technologies Inc.

Lexington, MA • On-site

Contractor

Re-posted 19 days ago

Key responsibilities

  • Support and train business units and vendors on the Oracle Clinical Trial Management System.

  • Develop, test, and troubleshoot system functionality, reports, and enhancements related to CTMS.

  • Provide technical and user support for Clinical Trials Management System, including system administration, user training, and documentation.

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description
Hello ,
Position: Help Desk Technical/Clinical Support
Location: Lexington, MA
Duration: 12 month contract
Face to Face Interview Required
Candidate will be working on Oracle Clinical Trial management system.
Data is coming in from data feeds or clinical trials Will train business units/vendors on this Oracle system Develop/Test functionality Will work with the business to train them on the system (large scale training)
Candidate must have:
Cannot have only clinical experience-must have technical also.
Communication/follow up skills
Customer service (working with business users) Technical skills (has worked on different systems) Direct experience with system users
5+ years help desk experience
Previous work with ticketing systems
Previous work training business users
Develop/Test system functionality
Willing to take someone who has less technical details/experience for someone who has previous help desk/customer service experience Helpful to have previous Oracle Clinical experience
Provide support within Clinical and other groups as required relating to Clinical Trials Management System (CTMS) to support Clinical business process, including design of reports to meet organizational needs, serving as CTMS Administrator, super-user and technical support.
Experience with Siebel OBI reporting environment; developing reports and dashboards. Responsible for maintaining catalog of standard reports; running Usage reports
Familiarity with associated tools such as Informatica Data Quality, JIRA ticket system and others
Experience in testing and validation system enhancements and bug fixes; responsible for associated documentation
Experience in identifying report issues and ability to troubleshoot and fix
Experience leading workgroups to gather business requirements. Strong ability to clearly communicate with non-technical business users.
Facilitation of Clinical internal communication and support of external communication of Clinical structure, functions, partnerships, initiatives, and accomplishments to R&D by providing reports and metrics.
Write/edit strategic communications, including metrics reports
Analyze data and make recommendations. Identify and implement areas of improvement within the system.
Research, analyze and present best practices to determine the best overall solution.
Develop, write and publish training materials, user manuals and process flow maps as well as e-learning systems for CTMS System. May Deliver Training.
Participate in functional requirement gathering and design review meetings.
Test and Execute User Acceptance Test scripts. Review System Test scripts.
Respond to department requests for hands-on assistance within CTMS.
Responsible for ensuring end users continue to update and maintain the system on a daily basis and identifying and implementing new areas to utilize the system to increase efficiencies.
Participate in System Planning meetings and contribute to the development and publishing of departmental System Newsletter.
Position requires frequent interactions with Clinical Management and Leadership teams, sensitive handling of confidential information and comprehensive attention to accuracy and quality.
May provide content for the CTMS / Tools area of Clinical Departmental intranet website -- the groups main global communication channel.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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