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Help Desk Support Software Jobs in Texas (NOW HIRING)

Star Pipe Products

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. * Assists users with printers, tablets, mobile phones, and other peripherals. * Develops ...

Ysleta High School

Service Desk Support

El Paso, TX · On-site

$18 - $24.50/hr

... help desk support. * Working knowledge of current computer hardware and software, with emphasis on ... microcomputer applications. * Strong computer skills and the ability to troubleshoot and diagnose ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

... t while developing hands-on experience with help desk software, customer communication, issue ... documentation, and technical support processes. Work Environment * Professional office environment.

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting. Key ... Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks. Ensure ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

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Service Desk Support

El Paso, TX • On-site

Ysleta Independent School District
Education • 1 - 5K employees
Learn more about Ysleta Independent School Districtexternal

$18 - $24.50/hr

Other

Posted 6 days ago

Ysleta Independent School District rating

6.7

Company rating: 6.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

339th of 645 rated elementary and secondary schools

Job description

Position Type:
Ancillary/Technology
Date Posted:
9/3/2026
Location:
HELP DESK
Closing Date:
09/10/2026
Respond to user inquiries; assess problems, research, and provide resolutions of basic incidents such as computer hardware, software, network connectivity, other software applications and in-house programs. The objective is to resolve as many problems as possible and refer problems that cannot be resolved to level support with a detailed technical analysis of the problem. Work closely with other Technology Information Systems department personnel to provide assistance on tasks that are outside the scope of the basic knowledge or expertise. Adhere to federal and state laws, as well as, district policies, procedures, and regulations.
Essential Functions
  1. Responding to queries via phone, chat, email, or in person.
  2. Provide support by diagnosing and troubleshooting district technology issues to Local Area Network, Wide Area Network and Wireless networks, computer repair, student information system, financial systems and other application software issues.
  3. Install and maintain enterprise in desktop management applications such as anti-virus, service desk ticketing system and transportation routing applications.
  4. Install, configure and troubleshoot network/local printers and other peripheral issues.
  5. User password management for various district applications such as email, finance and human resources applications.
  6. Manage users and computers in Active Directory (AD).
  7. Following up with customers to ensure full resolution of issues.
  8. Installing or changing software and fix issues to adapt to district AD policies.
  9. Remotely accessing hardware or software to make changes and fix problems.
  10. Develop and archive problems, resolutions, and procedures necessary for the maintenance of the technology knowledge bases system.
  11. Monitor and identify failure trends in networks, hardware and software application, in order to prevent system failures, identify deficiencies and recommend training needs.
  12. Maintain expertise in multiple technology applications (student/finance systems, networks, office applications, email, etc.) necessary to provide optimal technical support.
  13. Work in conjunction with technical staff to coordinate assistance on networks, application software, computer hardware, and telecommunications problems.
  14. Attendance at the work site is required to meet essential functions of the job.
Other Responsibilities
  1. Participate in professional development activities as required by the district.
  2. Follow established safety procedures to perform job duties; support district/department goals.
  3. Maintain a professional code of ethics and perform other duties as assigned.

Qualifications
Bachelor's degree, Computer Science preferred and two (2) years' work experience in technology field, preference in help desk support or Associates degree, Computer Science preferred and six (6) years' work experience in technology field, preference in help desk support. Working knowledge of current computer hardware and software, with emphasis on microcomputer applications. Strong computer skills and the ability to troubleshoot and diagnose problems. Strong familiarity with both PC and Mac hardware and software. Experience with network repairs and analysis, good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. Must have a valid Texas or New Mexico driver's license and be insurable by the district's auto liability insurance carrier. Subject to the YISD drug and alcohol testing and regulation.
Mental Demands/Physical Demands/Environmental Factors
Work with frequent interruptions; maintain emotional control under stress. Must be able to lift, carry, push and/or pull in excess of 50 lbs. Requires moderate standing, bending, reaching, kneeling, and squatting; occasional prolonged or irregular work schedules.
Technology Level 403
Click here to view Ysleta ISD's Compensation Plan
Required Documents:
The following are the required documents that must be submitted in order to be considered for an interview. You may attach the documents to your application or bring them into the YISD Central Office located at 9600 Sims Dr., El Paso, TX 79925.
  • Copy of official or unofficial Associate's degree (if applicable)
  • Copy of official or unofficial Bachelor's degree (if applicable)

For more information, please contact the HR Department at 915-434-0428.

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