1

Help Desk Support Software Jobs in Texas (NOW HIRING)

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

... software platforms. Responsibilities : • Provide advanced support for Windows 10/11 desktop ... Required : • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop ...

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. * Assists users with printers, tablets, mobile phones, and other peripherals. * Develops ...

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

... and software. * The contractor's responsibilities will be to provide moderately complex Level-I ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. * Assists users with printers, tablets, mobile phones, and other peripherals. * Develops ...

Showing results 21-40

Help Desk Support Software information

What cities in Texas are hiring for Help Desk Support Software jobs?

Cities in Texas with the most Help Desk Support Software job openings:

Help Desk Support Technician (Level II)

Dallas, TX

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees

$70K - $80K/yr

Full-time

Re-posted 10 days ago


Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities
  • Technical Support & Troubleshooting

    • Provide advanced support for Windows 10/11 desktop environments

    • Troubleshoot and maintain Windows Server 2016 and 2019 systems

    • Diagnose and resolve networking and connectivity issues

    • Interpret system and event logs to identify root causes and implement solutions

    • Respond to and resolve escalated support tickets requiring deeper technical expertise

  • Systems Monitoring & Incident Response

    • Monitor RMM and alerting systems to proactively address performance or security concerns

    • Follow documented procedures to remediate alerts and system issues

  • User & Infrastructure Support

    • Manage new user setup, onboarding, and account provisioning

    • Install and configure network equipment and related infrastructure

    • Support LAN/WAN environments, including maintenance and troubleshooting

    • Deploy and support network hardware

  • Facility & Peripheral Systems Support

    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements
  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician

  • Experience with firewall and network administration, specifically SonicWall and/or Meraki

  • Working knowledge of troubleshooting desktops, servers, and network infrastructure

  • Strong customer service orientation with a professional and approachable demeanor

  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly

  • Dependable and self-motivated with a strong sense of accountability

  • Eagerness to continue learning and expanding technical expertise