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Help Desk Support Software Jobs in Kansas (NOW HIRING)

Seaboard

Senior Service Desk Engineer

Merriam, KS · On-site

Oversee the deployment, maintenance and troubleshooting of conference room hardware and software, ensuring reliable and effective meeting experience for users and train Service Desk staff on support.

Vets Hired

PC Support Technician

Leavenworth, KS · On-site

Provide help desk and desktop support for hardware, software, and operating system issues. * Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripheral ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS · On-site

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix ... The role will provide IT support, including diagnosing and troubleshooting PC hardware and software ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix ... The role will provide IT support, including diagnosing and troubleshooting PC hardware and software ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix ... The role will provide IT support, including diagnosing and troubleshooting PC hardware and software ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

... software, networking and other technologies supported by the IT Dept. * Participate in company ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

$20/hr

... software, networking and other technologies supported by the IT Dept. * Participate in company ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Required Skills * 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support or similar environment * Strong troubleshooting and customer service skills across: * Windows 10/11 ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ... Bachelor's degree preferred in Computer Science, Computer Engineering, Software Engineering ...

E Logic

IT Support Specialist

Fort Riley, KS · On-site

$60 - $80/hr

Customer & Help Desk Support Respond to user questions; document and track reported issues in a problem-tracking database (ITSM). Diagnose and resolve hardware/software problems for program staff and ...

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Help Desk Support Software information

What cities in Kansas are hiring for Help Desk Support Software jobs?

Cities in Kansas with the most Help Desk Support Software job openings:

Telecom Technician

Kansas City, KS • On-site

Wyandot Behavioral Health Network
Offices of Mental Health Practitioners • 201 - 500 employees
Learn more about Wyandot Behavioral Health Networkexternal

Full-time

Re-posted 19 days ago

Key responsibilities

  • Install, test, maintain, and troubleshoot structured cabling systems, routers, switches, and phone systems.

  • Configure, support, and troubleshoot VoIP, cloud, and legacy Cisco phone systems, including managing call routing and system integrations.

  • Manage help desk requests, participate in on-call support, and support network infrastructure projects and documentation.

Job description

Description:

Job Summary: 


We are seeking an experienced and detail-oriented Telecom Technician to join our Information Technology Team. The ideal candidate will have 3–5 years of hands-on experience in the installation, maintenance, and support of cable infrastructure, routers and switches, and business phone systems. This role is critical to ensuring our network and communication infrastructure remains secure, stable, and scalable. 


Key Responsibilities: 


Cable Infrastructure Maintenance 

  • Install, test, and maintain structured cabling systems including Cat5e, Cat6, and fiber optic cables. 
  • Perform routine inspections and troubleshooting of network cabling for performance and compliance. 
  • Label and document all network cabling according to internal standards. 

Router and Switch Installation & Maintenance 

  • Install, configure, and maintain enterprise routers and network switches (Cisco or similar). 
  • Monitor network hardware for performance and faults and respond to outages or degradation of service. 
  • Apply firmware upgrades and ensure hardware is patched and secured according to best practices. 

Phone Systems Configuration & Management 

  • Configure, install, and support VoIP, cloud and legacy Cisco phone systems. Cisco UCM and Cisco PSTN with Webex Calling
  • Manage call routing, voicemail, extensions, and system integrations. 
  • Troubleshoot phone-related issues and provide user support as needed. 
  • Coordinate installation, repair and maintenance of telecom infrastructure.


General Network Support 

  • Work closely the Network Administrators to support overall infrastructure projects. 
  • Maintain documentation for all systems, hardware, and configurations. 
  • Assist with network expansion, upgrades and migrations as required.
  • Network Printing Maintenance/Support 
  • Install and configure MFP and      other print devices
  • Order and maintain stock of print consumables
  • Troubleshoot printing issues.

Help Desk Support and On-Call


  • Manage general help desk requests through ticket system, email and phone calls
  • Participate in On-Call rotation for 24/7/365 help desk support-approximately 1 calendar week/month.
Requirements:

  Qualifications: 

  • Experience: 3–5 years of relevant telecom or network technician experience. 
  • Certifications (preferred but not required): CompTIA Network+, Cisco CCNA, or equivalent. 


Technical Skills: 

  • Strong understanding of structured cabling systems. 
  • Proficient in configuring and troubleshooting routers and switches. 
  • Familiarity with VoIP systems and traditional PBX phone systems. 
  • Capable of maintaining and troubleshooting print devices on network.
  • MS Office Application proficiency, specifically MS Outlook, Word, Excel and Visio.


Soft Skills: 

  • Strong problem-solving abilities. 
  • Excellent communication and customer service skills. 
  • Ability to work independently and manage multiple tasks. 

Work Environment & Physical Requirements: 

  • May require lifting up to 50 lbs.
  • Ability to work in server rooms, crawl spaces, ceilings, and other non-office environments. 
  • Frequent travel between sites requires reliable transportation. 

Work Environment & Physical Requirements: 

  • May require lifting up to 50 lbs.
  • Ability to work in server rooms, crawl spaces, ceilings, and other non-office environments. 
  • Frequent travel between sites requires reliable transportation, a valid driver's license, and current motor vehicle insurance.