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Help Desk Support Software Jobs in Kansas (NOW HIRING)

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician ... Additionally, this position works closely with network engineers, application and software support ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Additionally, this position works closely with network engineers, application and software support ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician ... Additionally, this position works closely with network engineers, application and software support ...

GSP Companies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... or design of software or hardware. * A high degree of self-motivation and self-management.

GSP MARKETING TECHNOLOGIES

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... or design of software or hardware. * A high degree of self-motivation and self-management.

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

Vets Hired

PC Support Technician

Leavenworth, KS · On-site

... Help Desk Specialist, Desktop Support Technician, or related IT support role. * Experience installing, configuring, troubleshooting, and supporting PC, workstation, and server hardware and software.

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IT Help Desk Technician

Topeka, KS • On-site

City of Topeka, Kansas
1 - 5K employees
Learn more about City of Topeka, Kansasexternal

$26.14 - $28.28/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

City Of Topeka rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization, providing direct support, technical assistance and guidance to resolve issues and ensure users have the tools needed to remain productive.

This position is responsible for the provisioning, maintenance, and support of PCs, mobile devices, and related equipment; it also supports Microsoft Windows operating systems, the Microsoft Office Suite, and a range of desktop applications.

Additionally, this position works closely with network engineers, application and software support teams, telecommunications specialists, and structured cabling technicians to ensure seamless IT operations.

What you'll do:

  • Respond to and process requests obtained through the IT service desk system.
  • Install, configure and support desktop, laptop, mobile devices, printers, and other systems.
  • Install, configure and support PC and mobile operating systems, desktop applications and software systems.
  • Participate in asset management lifecycle inventory activities for assets in the IT service desk system.

The ideal candidate:

  • Has excellent customer service skills.
  • Is a skilled multi-tasker with the ability to manage multiple priorities and deadlines.
  • Has the ability to diagnose, troubleshoot and resolve technical issues.

Minimum qualifications:

  • Associates degree or graduation from a vocational school in a field applicable to the Information Technology field is preferred.
    • With an Associates degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is preferred.
  • Without an Associates degree or graduation from a vocational school, a high school diploma or its equivalent is required.
    • With a high school diploma or its equivalent, two years of experience working in an IT service desk environment installing, configuring, and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is required.
  • Comptia A+ certification is preferred. MCA Modern Desktop Administrator certification is desirable with MCP desktop certification acceptable.
  • Must possess and maintain a valid Kansas drivers license and must be insurable within the standards set by the City of Topekas insurance carrier.
  • Must pass an extensive background check, including a Criminal Justice Information System (CJIS) background check.

Entry Rate of Pay: $26.14 - $28.28 per hour, depending on qualifications
Click here to view the full position description (Please right-click and open in a new tab)

The City of Topeka offers a comprehensive benefits package, including:

  • Health/Dental/Prescription Insurance
  • Kansas Public Employee Retirement System.
  • Generous paid Vacation and Sick leave
  • Paid Life/Long Term Disability Insurance
  • Deferred Comp Savings Plan
  • Short-Term Disability Insurance
  • Tuition Reimbursement
  • Free Onsite Health & Wellness Clinic
  • Free in-house fitness facility
  • Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer

What City Of Topeka employees say

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