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Help Desk Support Software Jobs in Florida (NOW HIRING)

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

... support for IT Solutions software and hardware service requests and incidentsResolve service desk ticketsTier I aids support to the Proven IT Help Desk which is the first line of support for our ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Provide support for IT Solutions software and hardware service requests and incidents * Resolve service desk tickets * Tier I aids support to the Proven IT Help Desk which is the first line of ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... related to hardware, software, and network connectivity * Document all support requests and ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... supporting a multi-location business • Computer hardware, software, and networking: Working ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... supporting a multi-location business • Computer hardware, software, and networking: Working ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Hardware and software troubleshooting * Printer and scanner support * Basic networking concepts ...

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Hardware and software troubleshooting * Printer and scanner support * Basic networking concepts ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

... support to employees across the firm ... This position is responsible for resolving routine hardware, software, and application issues ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... t via phone, email, or ticketing system. · Provide technical assistance for hardware, software ...

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Help Desk Support Software information

What cities in Florida are hiring for Help Desk Support Software jobs?

Cities in Florida with the most Help Desk Support Software job openings:

Helpdesk Technician - Jacksonville, FL

Jacksonville, FL • On-site

Stillwater Insurance Group
See more jobs at Stillwater Insurance Groupexternal

$17.50 - $23.75/hr

Full-time

Posted 27 days ago

Key responsibilities

  • Provide Tier 1 help desk support by resolving end user issues and responding to requests received through the IT help desk.

  • Install, test, and configure new workstations, peripheral equipment, and software, and manage PC setup and deployment for new employees.

  • Maintain inventory of equipment, software, and licenses, and document internal procedures related to support services.

Job description

Join our hardworking, collaborative team where your contributions will be celebrated and valued.

Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States and that respect starts with our employees.

Stillwater Insurance Group has an immediate opening for a Help Desk Technician in their Jacksonville, FL office.  

This role works as part of a team to provide a full set of support services in a Windows desktop environment by analyzing requirements, resolving problems, and installing hardware and software for internal and remote employees.

You will be responsible for the daily operational use of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and PC maintenance, upgrades, and configuration management. The successful candidate will be willing and able to work business hours as assigned as well as willing to work off hours as needed, including weekends and holidays.

We’re looking for candidates who may:

Provide Tier 1 help desk support and resolve problems to the end user’s satisfaction.

Monitor and respond quickly and effectively to requests received through the IT help desk.

  • Monitor Service Desk for tickets assigned to the queue and appropriately prioritize issues.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
    • Assign users and computers to proper groups in Active Directory.
    • Document and update as needed all internal procedures.
  • Utilize and maintain the help desk tracking software.
  • Assist with onboarding of new employees.
  • Ensure each employee has a working computer, monitor, keyboard, mouse, hard drive, and any additional equipment approved by management.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.

The Basic Requirements:

  • High school diploma or equivalent.
  • 1 year or more experience supporting PCs and laptops in a business network setting or equivalent training.

Preferred Requirements:

  • Associate or bachelor’s degree in Information Systems, Business, Communications, or related field.
  • 1 to 2 years or more experience supporting PCs and laptops in a business network setting.


 Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.


 Offer is contingent upon a favorable response from both a pre-employment background investigation and a drug screen.


 Stillwater Insurance Group is an equal opportunity employer and a drug free workplace.