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Help Desk Specialist Jobs in New York, NY (NOW HIRING)

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Job Announcement Position Information Position Title Help Desk Specialist Campus All Department Information Technology Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Non-Exempt Regular ...

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Job Announcement Position Information Position Title Help Desk Specialist Campus All Department Information Technology Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Non-Exempt Regular ...

Union County College

Help Desk Specialist

Union, NJ · On-site

$51K - $56K/yr

Help Desk Specialist The Help Desk Specialist role is to provide help desk support services to all end users (faculty/staff/students). This includes receiving, prioritizing, documenting, and actively ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

They are seeking an experienced IT Help Desk Specialist to troubleshoot complex technical issues and ensure the stability and security of their IT systems. Responsibilities : • Troubleshoot and ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...

Odyssey House INC

IT Help Desk Specialist

Manhattan, NY · On-site

$30.22 - $35.71/hr

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...

Provision People

Help Desk Engineer

Manhattan, NY · On-site

We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations.

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to ... Preserve and grow your knowledge of help desk procedures, products and services Requirements

Syntricate Technologies

Help Desk

Manhattan, NY · On-site

$22 - $29.75/hr

Help Desk Medtown NYC Long Term Contract Work supporting our clients both as front-line helpdesk support, onsite client support and on implementation projects Support local desktop applications in a ...

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Help Desk Specialist information

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$27

$42

How much do help desk specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk specialist in New York, NY is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $31.54 per hour, depending on experience, location, and employer.

What Does a Help Desk Specialist Do?

As a help desk specialist, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance. Your job duties will vary depending on your employer. You may offer help desk support services to employees within your company, either over the phone, in person, or online via trouble tickets. You might work directly with customers through a help desk hotline, talking them through step-by-step solutions to problems they encounter using your company’s product. As a help desk specialist at a school, you may work with educators and students to troubleshoot issues with educational software.

What are the key skills and qualifications needed to thrive as a Help Desk Specialist, and why are they important?

To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.

What are some common challenges Help Desk Specialists face when supporting remote users?

Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.

What are Help Desk Specialists?

Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.

What is the difference between Help Desk Specialist vs Technical Support Specialist?

AspectHelp Desk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-SATCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportTechnical troubleshooting, on-site or remote
Industry UsageIT services, customer supportIT, networking, hardware/software support

Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.

More about Help Desk Specialist jobs
What are the most commonly searched types of Help Desk Specialist jobs in New York, NY? The most popular types of Help Desk Specialist jobs in New York, NY are:
What are popular job titles related to Help Desk Specialist jobs in New York, NY? For Help Desk Specialist jobs in New York, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Specialist jobs in New York, NY look for? The top searched job categories for Help Desk Specialist jobs in New York, NY are:
What cities near New York, NY are hiring for Help Desk Specialist jobs? Cities near New York, NY with the most Help Desk Specialist job openings:
Help Desk Specialist jobs near you
Infographic showing various Help Desk Specialist job openings in New York, NY as of May 2026, with employment types broken down into 93% Full Time, 2% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,585 per year, or $27.7 per hour.

Help Desk Specialist

Jobs at UCNJ Union College of Union County, NJ

Cranford, NJ

$51K - $56K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Position Information
Position Title Help Desk Specialist Campus All Department Information Technology Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Non-Exempt Regular,Temporary, or Grant Regular General Description
The Help Desk Specialist role is to provide help desk support services to all end users (faculty/staff/students). This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual provide in-person, hands-on help at the desktop, laptop, tablet and/or printer level.
Characteristics, Duties, and Responsibilities
Provides help desk services and support to all desktops, laptops, tablets and printers.
Fields incoming help requests from end users via telephone, e-mail and ticketing software in a courteous manner.
Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Builds trust and elicits problem details from help desk customers.
Extreme focus on high level of customer support is a must.
Prioritizes and schedules problems. Escalate problems (when required) to the appropriately experienced technician.
Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
References software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the college and Information Technology department.
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Contact and work with vendors to ensure hardware repairs are reported and repair work is completed satisfactorily.
Updates and maintains spreadsheet of computer inventory.
Installs anti-virus software.
Perform preventative maintenance, including inspecting and cleaning of workstations, printers, and peripherals.
Tests fixes to ensure problem has been adequately resolved.
Performs post-resolution follow-ups to help requests.
Evaluates documented resolutions and analyzes trends to identify procedures to prevent future problems.
Creates help sheets and frequently asked questions lists for end users.
Provides support for special events around the college that may require technology and provides technical assistance at college board meetings.
Facilitates the proper use of employees' computers and student computer lab facilities.
Performs shift coverage to facilitate helpdesk operations, such as coverage for coworker vacation/sick time, transfer-of-operation to next shift, weekend/summer schedule shift coverage and other emergencies.
Performs other duties as assigned
Education Requirements
Associate's Degree in Computer Science or related field experience required
Experience
Minimum two years' experience with personal computer applications preferred.
Minimum two years' experience in hardware diagnosis and repair preferred.
Minimum two years' experience with applications in a Windows environment preferred.
Minimum two years working in a computer assistance role preferred.
Competencies and Skills Required
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Proficiency in current versions of Microsoft Windows operating systems, Microsoft Office, Ellucian Colleague and other PC products.
Must be flexible and versatile in work assignments.
Ability to read, write, speak and understand English.
Must present neat, professional appearance.
Must be willing to travel to other campuses as needed.
Valid New Jersey Driver's License required.
Physical Demands and Work Environment
This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
Some physical effort required; however, the employee must occasionally lift and/or move up to 40 pounds.
No or very limited exposure to physical risk.
Some travel required.
Salary $51,000 - $56,000 Additional Information
UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
Terms of Employment
Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies
Posting Detail Information
Open Date 04/20/2026 Close Date Open Until Filled Yes

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