Morgantown, WV · On-site
$55K - $60K/yr
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Quick apply
Morgantown, WV · On-site
$55K - $60K/yr
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
$55K - $60K/yr
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
$55K - $60K/yr
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Morgantown, WV · On-site
The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends ...
Charleston, SC · On-site
$49K - $61K/yr
This position serves as a Quality Assurance Analyst responsible for reviewing employee output ... Experience using a help desk ticketing system or customer relationship management (CRM) systems
Quick apply
Charleston, SC · On-site
$49K - $61K/yr
This position serves as a Quality Assurance Analyst responsible for reviewing employee output ... Experience using a help desk ticketing system or customer relationship management (CRM) systems
Atlanta, GA · On-site
Prolonged periods sitting at a desk and working on a computer * Must be able to lift 15 pounds at ... help those in need. We call it our Generous Policy
Atlanta, GA · On-site
Prolonged periods sitting at a desk and working on a computer * Must be able to lift 15 pounds at ... help those in need. We call it our Generous Policy
Prolonged periods sitting at a desk and working on a computer * Must be able to lift 15 pounds at ... help those in need. We call it our Generous Policy
Prolonged periods sitting at a desk and working on a computer * Must be able to lift 15 pounds at ... help those in need. We call it our Generous Policy
Richmond, VA · On-site
QA analyst will also help in automation, load, performance and stress testing. The QA analyst will write both manual and automated test cases. They will monitor active issues and verify bug fixes.
Richmond, VA · On-site
QA analyst will also help in automation, load, performance and stress testing. The QA analyst will write both manual and automated test cases. They will monitor active issues and verify bug fixes.
... analysis to inform decision-making. Operating with a high degree of independence, this position ... Administers the Help Desk quality assurance program by reviewing customer feedback and service ...
... analysis to inform decision-making. Operating with a high degree of independence, this position ... Administers the Help Desk quality assurance program by reviewing customer feedback and service ...
The Quality Assurance Analyst will work closely with developers to create test plans and scripts and execute testing projects for new development and enhancements of systems. Qualifications The ...
The Quality Assurance Analyst will work closely with developers to create test plans and scripts and execute testing projects for new development and enhancements of systems. Qualifications The ...
Oklahoma City, OK · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Oklahoma City, OK · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Virginia Beach, VA · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Virginia Beach, VA · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Portland, OR · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Portland, OR · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Jackson, MS · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Jackson, MS · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Omaha, NE · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Omaha, NE · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Nashville, TN · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Nashville, TN · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
WA · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
WA · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Wyoming, MI · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Wyoming, MI · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
RI · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
RI · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Little Rock, AR · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
Little Rock, AR · Remote
$70K - $80K/yr
Every day, we are relentless in helping people who need essential resources to make their lives ... QUALITY ASSURANCE ANALYST POSITION SUMMARY Benelynk is building the technology platform that powers ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
Cities with the most Help Desk Quality Assurance Analyst job openings:
States with the most job openings for Help Desk Quality Assurance Analyst jobs include:
For Help Desk Quality Assurance Analyst jobs, the most frequently searched job titles are:
Morgantown, WV • On-site
$55K - $60K/yr
Full-time
Posted 18 days ago
Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for a Quality Assurance Analyst role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility. STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference. Primary Responsibilities:The QA Analyst supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends and recommend opportunities for service improvements. Additionally, in this position you will:Review calls, tickets, emails, and customer interactions for quality compliance. Validate adherence to SOPs, scripts, and service standards. Track SLA performance and quality metrics. Perform ticket audits and documentation reviews. Identify training opportunities and recurring quality issues. Prepare quality assurance reports and scorecards. Support customer satisfaction and improvement initiatives. Participate in process improvement reviews. Qualifications:Associate's degree or equivalent experience. Two (2) years of customer service, help desk, or quality assurance experience. Strong analytical and documentation skills.Knowledge of Windows operating systems and Microsoft Office products. Desired Skills:Call center QA experience. ServiceNow reporting experience. Excel and data analytics proficiency.
Sourced by ZipRecruiter
