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Help Desk Level Two Jobs in Indiana (NOW HIRING)

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... on a support level. Responsibilities * Provides prompt technical assistance and support for ...

MedVet

Sr. Help Desk Technician

Carmel, IN · On-site

$22.75 - $35/hr

The Senior Technician, Tier 2 is responsible for owning advanced technical issue resolution and ... Perform onsite support when issues cannot be resolved remotely, with Service Desk Manager awareness.

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... on a support level. Responsibilities * Provides prompt technical assistance and support for ...

Sonsoft Inc

2 Citrix Engineers

Indianapolis, IN

Two resources at Level 2 Work as support layer between Citrix Eng. team (L3) and help desk (L1) Support and troubleshoot the Citrix 7.12 environment Must have knowledge or XenDesktop, NetScaler, Dell ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of ... Opportunity to gain enterprise-level IT experience and grow your career Job Type & Location This is ...

Alfa Laval

Service Desk Specialist

Indianapolis, IN · On-site

$65K - $77K/yr

Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues ... To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of ... Opportunity to gain enterprise-level IT experience and grow your career Job Type & Location This is ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

This position provides elevated Tier‑2 level troubleshooting, serves as an escalation resource ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Indiana

Help Desk Level Two information

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities in Indiana are hiring for Help Desk Level Two jobs? Cities in Indiana with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you

Sr. Help Desk Technician

MedVet | Leading Specialty Healthcare for Pets

Carmel, IN • On-site

$22.75 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

MedVet is the largest network of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and what's needed to provide the best specialty and emergency medicine every time, every day, to everyone.
The Senior Technician, Tier 2 is responsible for owning advanced technical issue resolution and ensuring accurate, disciplined escalation to downstream IT teams. This role exists to protect service delivery flow, maintain clear accountability, and restore caregiver trust through consistent ownership and follow-through. The Senior Technician, Tier 2 accepts work only through defined escalation paths and owns assigned tickets through resolution.
  • This is a Remote work role with quarterly travel to Medvet hospitals in the west region.
Responsibilities include, but are not limited to
  • Resolve complex technical issues escalated from Tier 1 in accordance with the MedVet IT Service Delivery System.
  • Own assigned Tier 2 tickets end-to-end, maintaining accountability through closure or formal escalation.
  • Perform advanced troubleshooting across systems, applications, and environments within Tier 2 scope.
  • Validate escalation targets and ensure all required technical context is complete before transferring ownership to downstream teams.
  • Communicate directly with Caregivers while owning tickets, providing clear status updates and expectations.
  • Use defined ticket statuses accurately and consistently to reflect ownership and progress.
  • Participate in shared on-call rotation as scheduled.
  • Perform onsite support when issues cannot be resolved remotely, with Service Desk Manager awareness.
  • Maintain accurate documentation of troubleshooting steps, resolutions, and escalation rationale.
Knowledge, Skills, and Abilities

Our ideal candidate has a minimum of 2 years of experience in a troubleshooting IT environment. Experience in the healthcare and/or veterinary industry is a plus but not required. In addition, this position requires:

  • Demonstrated experience resolving complex technical issues in an IT support environment.
  • Strong analytical and troubleshooting skills with the ability to isolate root causes.
  • Clear written and verbal communication skills, including technical documentation.
  • Ability to manage multiple active tickets while maintaining ownership discipline.
  • Experience working in multi-site or distributed environments preferred.
  • Familiarity with structured service delivery or IT service management workflows.
Education and Experience
Experience-first role. A bachelor's degree or formal certifications may be beneficial but are not required. Equivalent professional experience demonstrating advanced technical support capability is acceptable.
The posted range for this position is $22.75-$35.00 Hr. which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
MedVet offers a full benefits package, including paid time off, health insurance, dental, vision, and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.
Employment Type: Full-Time Hourly

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