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Help Desk Level 3 Jobs in Hawaii (NOW HIRING)

V2X

System Administrator (MUOS/SATCOM)

Wahiawa, HI · On-site

Responsibilities * Follow help desk CONOPS, local Standard Operating Procedures, and other ... Must be minimally IAT Level II certified with appropriate baseline security and operating system ...

Akima

$106K - $118K/yr

Provide help desk and operations and maintenance support for existing enterprise portals ... Review portal operations and maintenance requests and develop level-of-effort estimates based on ...

Aulani, A Disney Resort & Spa

$35.84/hr

... Resort to help create a magical experience for our guests/cast * Strong computer skills and ... Must feel comfortable handling large amounts of money and possesses a high-level of integrity

Dave & Buster's, Inc.

Host / Front Desk

Honolulu, HI · On-site

$13.75 - $18.50/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The above statements are intended to describe the general nature and level of work being performed ...

Dave & Buster's

Host / Front Desk

Honolulu, HI · On-site

$13.75 - $18.50/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... The above statements are intended to describe the general nature and level of work being performed ...

Aulani, A Disney Resort & Spa

$35.84/hr

... Resort to help create a magical experience for our guests/cast * Strong computer skills and ... Must feel comfortable handling large amounts of money and possesses a high-level of integrity

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All JobsHelp Desk Level 3 JobsHelp Desk Level 3 Jobs in Hawaii

Help Desk Level 3 information

See Hawaii salary details

$13

$24

$35

How much do help desk level 3 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk level 3 in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

Help Desk Level 3 jobs near you

Wind Technician Level 1,2, or 3

TerraForm Power

Wailuku, HI • On-site

Full-time

Re-posted yesterday

Job description

Wind Technician Level 1,2, or 3
Job Type: Non-Exempt, Hourly, Full-Time, Permanent
Location: United States - Onsite - Kaheawa Wind Power (KWP) Wind sites, Wailuku, Hawaii
Reports To: Operations & Maintenance (O&M) Manager
Department: Operations
About Us
TerraForm Power is a leading owner, operator, and producer of renewable energy across North America. As a portfolio company of Brookfield Renewable, we own and operate approximately 2,200 MW of utility-scale wind, solar, and battery energy storage facilities across 15 U.S. states and Ontario, Canada.
Headquartered in New York City, TerraForm Power is committed to delivering reliable, innovative renewable energy solutions that help customers achieve their clean energy goals. Our experienced team manages every aspect of our operations - from power generation and asset management to commercial energy solutions - ensuring the safe, reliable, and efficient performance of our renewable energy facilities.
At TerraForm Power, our people are at the heart of our success. We foster a culture built on safety, integrity, collaboration, innovation, and continuous improvement, while investing in the development of our employees and supporting the communities where we operate through environmental stewardship, charitable giving, and meaningful local partnerships.
If you're passionate about renewable energy and want to make a lasting impact on the future of clean power, we invite you to join our team.
Job Summary
The Wind Technician is responsible for the safe operation, inspection, preventative maintenance, troubleshooting, repair, and optimization of utility-scale wind turbines, Balance of Plant (BOP) equipment, and associated electrical, mechanical, hydraulic, and control systems. The position supports safe, reliable, and efficient plant operations while ensuring compliance with all Health, Safety, Security & Environmental (HSSE) requirements.
This position may be filled at the Wind Technician Level 1, Level 2, or Level 3 based on the successful candidate's education, certifications, technical knowledge, demonstrated competencies, and relevant work experience.
Key Responsibilities
  • Perform preventative, predictive, and corrective maintenance on wind turbines and Balance of Plant equipment.
  • Inspect, troubleshoot, repair, and replace mechanical, hydraulic, electrical, and PLC components.
  • Diagnose equipment issues using SCADA systems, diagnostic tools, and technical documentation.
  • Complete maintenance documentation using computerized maintenance management systems (CMMS).
  • Perform equipment inspections and identify opportunities to improve equipment reliability.
  • Assist with medium- and high-voltage switching activities after receiving required qualifications.
  • Support maintenance and troubleshooting of substation and Balance of Plant equipment.
  • Maintain inventory records and assist with parts management.
  • Operate company vehicles, tools, and specialized equipment safely.
  • Follow all Health, Safety, Security & Environmental (HSSE) policies and procedures.
  • Participate in rotating on-call coverage and emergency response activities.
  • Travel between TerraForm Power's Hawaii wind facilities as operational needs require.
  • Perform additional duties as assigned.

Additional responsibilities for higher technician levels may include:
  • Performing advanced diagnostics and complex troubleshooting.
  • Leading major component replacements and outage activities.
  • Monitoring contractor work.
  • Mentoring and training less experienced technicians.
  • Recommending improvements to maintenance procedures and equipment reliability.

Minimum Qualifications
  • High school diploma or GED.
  • Valid driver's license with acceptable driving record.
  • Ability to climb wind turbines of approximately 90 meters.
  • Ability to work at heights and outdoors in varying weather conditions.
  • Ability to lift up to 50 pounds independently.
  • Basic computer proficiency and ability to utilize computerized maintenance management systems.
  • Ability to obtain and maintain required safety certifications, including GWO and TerraForm Power training requirements

Recruitment Agency Notice:
TerraForm Power Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of TerraForm Power and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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