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Help Desk Level 3 Jobs in Hawaii (NOW HIRING)

$85K - $158K/yr

... help you grow-both professionally and personally. The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only.

New

D. * 2 - 3 years of work experience in a Customer Experience position interacting directly with ... Utilizes available resources to provide first-level problem determination and resolution on ...

Analyst IT Service Desk

Honolulu, HI · On-site

$19.38 - $33.19/hr

Utilizes available resources to provide first-level problem determination and resolution on ... D. * 2 - 3 years of work experience in a Customer Experience position interacting directly with ...

$85K - $100K/yr

Capable of serving as a technical SME for all fielded systems/software and providing Help Desk Tier 1-3 support. * Possess DoD 8570 IAT Level II (e.g., Security+ ) and expertise in customer-specific ...

$103K - $141K/yr

Provide advanced troubleshooting and Tier 3 support for complex enterprise system issues ... Help Desk technologies (Altiris, Remedy, etc.) * Patch management systems (WSUS, SCCM, Altiris, etc.

$112K - $179K/yr

Experience with Help Desk and must have a demonstrated ability to communicate well both orally and ... Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be ...

Senior Systems Engineer

Honolulu, HI · On-site

$103K - $141K/yr

Provide advanced troubleshooting and Tier 3 support for complex enterprise system issues ... Help Desk technologies (Altiris, Remedy, etc.) * Patch management systems (WSUS, SCCM, Altiris, etc.

Showing results 21-40

Help Desk Level 3 information

See Hawaii salary details

$13

$24

$35

How much do help desk level 3 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk level 3 in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is a Help Desk Level 3?

Help Desk Level 3 technicians are advanced IT support professionals who handle the most complex technical issues that cannot be resolved by lower-level support staff. They possess deep expertise in troubleshooting, system administration, and often work directly with software and hardware vendors to resolve critical problems. Level 3 technicians also create documentation, implement fixes, and may provide guidance to Level 1 and Level 2 support personnel. Their role is essential for maintaining seamless IT operations and ensuring system reliability for organizations.

How does a Help Desk Level 3 professional typically interact with other IT teams within an organization?

Help Desk Level 3 professionals regularly collaborate with other IT teams, such as network administrators, security specialists, and development teams, to resolve complex technical issues that go beyond standard troubleshooting. They often act as escalation points for Level 1 and 2 support staff, providing in-depth analysis and solutions. This role requires clear communication skills to relay technical information and coordinate multi-team efforts, ensuring that issues are resolved efficiently and that knowledge is shared across the organization.

What are the key skills and qualifications needed to thrive as a Help Desk Level 3, and why are they important?

To thrive as a Help Desk Level 3 technician, you need advanced troubleshooting abilities, strong technical knowledge across operating systems and networks, and typically an associate’s or bachelor’s degree in IT or related certifications such as CompTIA A+, Network+, or Microsoft certifications. Proficiency with ticketing systems, remote desktop tools, and diagnostic utilities is also essential. Exceptional problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial for resolving complex issues efficiently, ensuring seamless IT operations, and providing high-level support to end users.

What is the difference between Help Desk Level 3 vs Help Desk Level 2?

AspectHelp Desk Level 3Help Desk Level 2
CredentialsTypically requires advanced certifications like CompTIA A+ or Network+; sometimes vendor-specific certificationsBasic certifications such as CompTIA A+; less specialized
Work EnvironmentHandles complex technical issues, often in a specialized or escalation roleAddresses common user issues, provides first or second level support
Employer & Industry UsageUsed in IT support teams across various industries for advanced troubleshootingCommon in help desk support roles for initial issue resolution

Help Desk Level 3 professionals handle complex technical problems requiring advanced knowledge, often serving as escalation points. In contrast, Help Desk Level 2 staff resolve more routine issues and escalate complex cases. The main difference lies in expertise, certification requirements, and the complexity of issues managed.

$85K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Key responsibilities

  • Plan, implement, test, document, and maintain enterprise-wide solutions for systems or subsystems.

  • Analyze and identify requirements for peripheral, network, and telecommunications systems, ensuring integration and solving interface problems.

  • Provide tier 1 and 2 support, troubleshoot reported problems, and serve as the first point of contact for customer inquiries.


Lockheed Martin rating

8.1

Company rating: 8.1 out of 10

Based on 396 frontline employees who took The Breakroom Quiz

41st of 72 rated aerospace companies


Job description

Standard Job Description Join the Lockheed Martin Aeronautics Field Sustainment Team as an IT Systems Administrator for our Joint Base Pearl Harbor Hickam office. As critical members of the F-22 Field Operations Team, all Integrated Maintenance Information Systems (IMIS). A Day in the Life: As an IMIS Administrator with our F-22 IMIS team partnering with our customer, you will wear many hats; system admin, data management, network admin, and tier 1 and 2 support duties.

IMIS Administrators are generally the first point of contact for customer inquiries, field any questions and/or concern and troubleshoot any reported problems. You will be assigned tasks in most IMIS administrative roles to further develop your skills and increase capabilities within the IMIS administrator role. What You'll Be Doing: Plans, implements, tests, documents, and maintains enterprise-wide solutions to total system or subsystems using internally created and/or off the shelf products.

Analyzes and identifies all or part of a company's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration the special technology needs. Establishes functional and technical specifications and standards, solves hardware/software interface problems, defines input/output parameters, and ensures integration of the entire system or subsystem. As critical members of the F-22 Field Operations Team, all Integrated Maintenance Information Systems (IMIS) Administrators must be able to: Obtain and maintain Special Access Program clearance required for program access Capable of working various shift hours to include weekends to support customer mission requirements.

Candidates offered a position may be required to complete a pre-employment medical exam that is designed to ensure capability to deploy with our military customer, which may be to austere environments with limited access to medical care. What's In It For You: From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin's comprehensive benefits package here. Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality.

We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you. Basic Qualifications The following Basic Qualifications are skills that a candidate must possess to be considered for this position: Security Clearance Security + Bachelors Degree or (5) years experience combination of following: UNIX/Solaris/Linux operating system experience. Windows server experience may be considered Oracle Database Administration or related database experience Ethernet/IP networking experience Desired Skills The following Desired Skills are not required but are those skills that would set a candidate apart from other candidates: Demonstrated leadership experience Deployble F-22 IMIS, F-35 ALIS or F-16 ILIAS administration experience Eight (8) years combination of System/Database/Network experience Shell Scripting experience desired Understanding and using ZFS Self-MotivatedLDAP experience Strong problem solving and critical thinking Strong verbal and written communication skills Pay Information Full-Time Salary Range: $85300.00 - $158300.00 At Lockheed Martin, we know mission success starts with taking care of our people

Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally. The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only.

Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability. Annual short-term and/or long-term incentive compensation programs may be offered depending on the position

Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics. For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays

PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.


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About Lockheed Martin

Sourced by ZipRecruiter

As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912