ZipRecruiter

Log In

1

Help Desk Engineer Jobs in Toronto, ON (NOW HIRING)

exp

Temporary Receptionist

Markham, ON · On-site

CA$21/hr

As a team of engineers, architects, designers, scientists, creators and a community of ... This role will provide front desk reception services and administrative support while helping ...

Xylem

Field Service Technician

Mississauga, ON · On-site

... of behind a desk-this role was built for you. You can either be located in the Mississauga or ... engineering and utility teams in the field, you'll play an important role in helping customers ...

TalentSphere

Cost Accountant

Toronto, ON · Hybrid

CA$75 - CA$85K/hr

The role offers the chance to help rebuild and modernize the company's costing processes while ... Bachelor's degree in Commerce, Accounting, Finance, Industrial Engineering, or a related field. * 1 ...

John Crane

CNC Machinist (Rotating Shift)

Hamilton, ON · On-site

... by engineering for a better future. We serve millions of people every year, helping to create a ... Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

OICR

Systems Administrator III

Toronto, ON · On-site

CA$93K - CA$104K/yr

We are committed to helping people living with cancer, as well as future generations, live longer ... Adheres to and promotes new team infrastructure systems engineering guidelines, practices, OICR ...

previous page

Showing results 41-60

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Toronto, ON

Help Desk Engineer information

See Toronto, ON salary details

$26.2K

$50.8K

$84K

How much do help desk engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk engineer in Toronto, ON is $50,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,605.00 and $58,691.00 per year, depending on experience, location, and employer.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What does a help desk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $50,795 per year, or $24.4 per hour.

Manager Product Engineering & Development

Toronto, ON • On-site

Deloitte
Finance and Insurance • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

46th of 151 rated financial services

Good employer

Recommended by students

Paid breaks

Learn more about Deloitteexternal

Full-time

Life, PTO

Posted 20 days ago

Job description

Job Type: Permanent 
Work Model: Hybrid 
Reference code: 134226   
Primary Location: Toronto, ON  
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.


By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching
--
What will your typical day look like?

Pre-sales and pursuit leadership (all tracks):


•    Lead pre-sales solutioning for opportunities in your domain, partnering with account teams to qualify, shape, and win pursuits
•    Support pricing and scoping work, produce proposals and RFP responses, and present solution narratives that connect business problems to technical architecture
•    Own the hand-off into delivery—remain accountable post-sale, oversee mobilization, and ensure delivery teams have the context and guardrails to succeed
•    Consolidate and manage the deal desk/pipeline, capturing opportunity details, resourcing needs, status, value, and timelines; drive weekly pipeline calls focused on progress, risks, and next steps
•    Apply clear labels and governance across pursuits (RFP/pursuit classification, resource counts, owners) and maintain accurate notes that support resourcing and forecasts
•    Collaborate across disciplines (architecture, delivery management, staffing/availability) to align demand and supply and scale through delivery managers

Depending on your technical domain, you will also:

  • Custom development: Architect cloud-native applications across the full technology stack (Java, .NET, Python, Node.js), shaping modernization and product engineering solutions from pursuit through production
  • Integration/middleware: Shape integration strategies and architect middleware solutions (e.g., MuleSoft, Software AG, IBM), leading API, event-driven, and enterprise connectivity engagements
  • Curam: Lead solutioning and delivery of Merative Curam social program management engagements, guiding public sector clients through implementation, customization, and modernization of health and human services platforms
  • DevOps/platform engineering: Architect enterprise automation strategies—infrastructure-as-code (Terraform, Bicep), CI/CD, container platforms (Kubernetes, AKS), and GitOps—and lead the delivery teams that implement them
  • AI-enabled delivery: Shape AI-accelerated engineering propositions—LLM/SLM integration, RAG architectures, vector databases, agentic workflows, and AI development tooling (Cursor, Claude Code, Devin)—and embed AI-assisted delivery models into how we sell and execute engagements
  • Azure cloud engineering: Architect solutions across the Azure ecosystem (App Service, Functions, AKS, Container Apps, Service Bus, API Management, Cosmos DB, Entra ID), leading cloud-native and migration engagements from business case through delivery
About the team

We're growing our Product Engineering & Development team and seeking an experienced Manager who can bridge pre-sales and delivery. You'll help shape solution strategy with clients, contribute to scoping and pricing, and stay closely connected through delivery so that what we sell is implemented successfully. Depending on your background, you'll support pursuits and delivery in one or more technical domains: custom development, integration/middleware, Curam (social program management), DevOps/platform engineering, AI-enabled delivery, or Azure cloud engineering. The ideal candidate is a hands-on technology practitioner with strong pre-sales experience who can translate customer needs into implementable architectures and manage teams toward high-quality outcomes.

Enough about us, let’s talk about you

Must-have qualifications
•    Demonstrated technology pre-sales experience with the architectural depth to bridge customer needs and delivery teams, in ONE OR MORE of the following areas: 
o    Custom software development (full-stack, cloud-native application engineering, modern software architecture, and application modernization)
o    Integration/middleware (MuleSoft, Software AG, IBM, or similar enterprise integration platforms)
o    Curam social program management solutions
o    DevOps/platform engineering (infrastructure-as-code, CI/CD, Kubernetes, cloud automation)
o    AI-enabled delivery and software engineering (GenAI, LLMs, RAG, agentic systems, AI-assisted development, GitHub Copilot, AI-powered SDLC acceleration)
o    Azure cloud engineering (Azure PaaS, container services, cloud-native architectures)
•    Proven experience leading custom application development and modernization engagements, including solution shaping, architecture oversight, estimation, delivery planning, and risk management.
•    Demonstrated knowledge of AI-enabled delivery methodologies, leveraging generative AI, intelligent automation, and AI-powered development tools to accelerate development, testing, migration, documentation, and operational processes while maintaining quality and governance.
•    Proven ability to scope, estimate, and price complex technology engagements spanning application development, cloud transformation, integration, and AI-enabled solutions.
•    Track record of owning delivery outcomes for solutions you've helped sell; comfortable operating across pre-sales, solution architecture, client relationship management, and delivery leadership.
•    Excellent executive communication, client-facing storytelling, stakeholder management, and workshop facilitation skills, with the ability to clearly articulate business value, technical strategy, and delivery approaches to both business and technical audiences
Nice to have:
•    Experience across multiple technical domains listed above
•    Experience scaling delivery through delivery teams; strong pipeline governance habits
•    Familiarity with CRM tools; emphasis is on pre-sales, pricing, and delivery integration
•    Certifications relevant to your domain (Azure, AWS, MuleSoft, Kubernetes, Curam, etc.)

Total Rewards


The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca  for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply