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Help Desk Engineer Jobs in Toronto, ON (NOW HIRING)

Bell Canada

Project Lead, Finance

Toronto, ON · Hybrid

... and help desk functions. This includes spearheading initiatives to enhance operational efficiency through process re-engineering and technology adoption. Work closely with the Procurement and ...

goeasy

Manager, End User Engineering

Mississauga, ON · On-site

Engineer, optimize, and govern Microsoft 365 services, including productivity, collaboration ... Partner with End User Operations and the Service Desk to ensure engineered solutions are ...

Alquemy

Senior .NET Developer

Toronto, ON

Engineer for Performance: Implement advanced parallel and asynchronous programming patterns (TPL ... trading desk operations. Data & Messaging: Orchestrate high-volume message flows through Solace ...

John Crane

CAM Programmer

Hamilton, ON

We partner with our customers to help them keep their operations safe, reduce downtime, improve ... Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

Royal Bank of Canada

Sr Software Developer

Toronto, ON · On-site

... trading desk personnel and business stakeholders Liaise with QA and production teams to ensure ... to help our clients thrive and communities prosper. We care about each other, reaching our ...

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Showing results 21-40

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Toronto, ON

Help Desk Engineer information

See Toronto, ON salary details

$26.2K

$50.8K

$84K

How much do help desk engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for help desk engineer in Toronto, ON is $50,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,605.00 and $58,691.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,795 per year, or $24.4 per hour.

Project Lead, Finance

Bell Canada

Toronto, ON • Hybrid

Other

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

 Req Id: 431578

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 


We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Be part of the team that drives the achievement of our strategic objectives. You'll work collaboratively with a team of professionals, managing the performance and risk profile of Bell, balancing the needs of customers, investors and team members with long-term business success.

Summary

The Financial Close Controller team is seeking a highly motivated Manager to be a part of the Controller organization's transformative journey towards becoming trusted and valued business partners delivering Financial Results in an entirely new way through best-in-class people, processes and innovation.

Key Responsibilities
  • Support the optimization and automation of Accounts Payable processes including invoice entry, payment processing, and help desk functions. This includes spearheading initiatives to enhance operational efficiency through process re-engineering and technology adoption. Work closely with the Procurement and Treasury teams, as needed.
  • Collaborate with cross-functional teams and stakeholders to support company-wide initiatives impacting Accounts Payable, such as SAP integrations and enhancements. Help manage project lifecycles from requirements gathering and solution design to successful implementation and ongoing support.
  • Design, develop, implement, and manage automated dashboards to track key performance metrics (KPIs), provide operational insights, and help manage team capacity effectively.
  • Support the financial results close process to ensure accurate, complete and timely results through:
    • Partnership with various business unit stakeholders to understand the business
    • Review and critical analysis of financial results
    • Management of risks and provisions
    • Support of various internal and external reporting
    • Preparation, review and/or approval of month end transactional processes
    • Support of control environment and audit requirements
    • Support various special projects
Critical Qualifications
  • A Bachelor's degree in Finance / Accounting, Business / Commerce or other relevant area.
  • CPA considered an asset.
  • 2-3 years experience in Finance / Accounting or other relevant area.
  • Strong proficiency in MS applications including Excel, Powerpoint, and Word.
  • Strong proficiency in automation and AI.
  • Working knowledge of SAP-FI, SAP-BI, and associated accounting systems considered an asset.
  • Understanding of end-to-end Accounts Payable processes and systems, in the areas of invoice processing, payment execution, vendor support, reconciliation, and compliance also considered an asset.
Preferred Qualifications
  • Innovation Mindset: Ability to support a culture of innovation - a personal interest in upskilling in latest digital and technology trends.
  • Process Improvement & Re-engineering: Capability to analyze existing workflows, identify inefficiencies, and design optimized future-state processes for automation and efficiency.
  • Project Management: Experience managing project lifecycles, including requirements gathering, solution design, and implementation.
  • Change Management: Skill in guiding teams and stakeholders through significant process and system transformations, ensuring adoption and minimizing disruption.
  • Communication: Strong communication skills, with the ability to clearly explain complex information to both finance and non-finance stakeholders.
  • Collaboration & Relationship-Building: Strong collaboration and relationship-building skills, with the ability to work effectively with cross-functional teams and business partners.
  • Priority Management & Adaptability: Ability to manage competing priorities, adapt to changing requirements and deliver quality results in a fast-paced environment.
  • Ownership & Accountability: Demonstrated ownership, initiative and accountability.

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Work Arrangement: Hybrid
Application Deadline: 08/04/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.


Please apply directly online to be considered for this role.  Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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