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Help Desk Data Entry Jobs in Virginia (NOW HIRING)

Chenega Corporation

Help Desk Technician Senior

Fort Belvoir, VA · On-site +1

$22.50 - $30.50/hr

Overview Help Desk Technician Senior Ft Belvoir, VA - Remote Are you ready to enhance your skills ... Support efforts to decommission equipment and degauss and sanitize data from these decommissioned ...

Opus Inspection

Data Entry Specialist

Lorton, VA · On-site

$14.50/hr

Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by ... This is an entry-level position with no IT experience necessary, requiring basic data entry, visual ...

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington ...

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington ...

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington ...

Carvana

Data Entry Specialist

Chesterfield, VA · On-site

$18/hr

If you are passionate about helping others, enjoy a positive, yet challenging work environment - we ... What we require: * 1+ years of work experience in an administrative or data entry capacity. * High ...

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All JobsHelp Desk Data Entry JobsHelp Desk Data Entry Jobs in Virginia

Help Desk Data Entry information

What is a help desk data entry job?

Help Desk Data Entry jobs involve entering, updating, and managing data related to customer support tickets, service requests, or technical issues. Professionals in this role often work closely with help desk teams to ensure accurate and timely recording of information in databases or ticketing systems. They may also assist in tracking the status of issues, preparing reports, and maintaining records, helping support teams provide efficient service to customers. Strong attention to detail, computer proficiency, and good communication skills are important for this role.

What are the key skills and qualifications needed to thrive as a help desk data entry professional?

To thrive as a Help Desk Data Entry professional, you need strong typing abilities, attention to detail, basic IT knowledge, and typically a high school diploma or equivalent. Familiarity with help desk ticketing systems, databases, and office software like Microsoft Excel or ServiceNow is common. Excellent communication, problem-solving, and organizational skills help you efficiently assist users and manage information. These skills ensure accurate data entry, timely issue resolution, and effective customer support in a fast-paced environment.

What are some common challenges faced in a help desk data entry role, and how can they be managed?

In a Help Desk Data Entry position, one common challenge is accurately inputting large volumes of information while handling time-sensitive requests from both internal teams and external clients. Balancing speed and accuracy is essential, as errors can impact customer service and record-keeping. Effective organization, prioritization, and the use of standardized templates or software tools can help manage these challenges. Additionally, clear communication with help desk colleagues ensures that information flows smoothly and tasks are completed efficiently.

What is the difference between Help Desk Data Entry vs Help Desk Support Specialist?

AspectHelp Desk Data EntryHelp Desk Support Specialist
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentData entry stations, administrative settingsHelp desk centers, IT support environments
Employer & Industry UsageBusinesses needing data managementIT departments, tech companies, customer support
Common Search & ComparisonOften compared for entry-level IT rolesMore technical support responsibilities

Help Desk Data Entry primarily focuses on inputting and managing data within help desk systems, requiring basic computer skills. In contrast, Help Desk Support Specialists handle technical support, troubleshooting, and customer assistance, often needing certifications. Both roles are common in IT support environments but differ in complexity and responsibilities.

What cities in Virginia are hiring for Help Desk Data Entry jobs?

Cities in Virginia with the most Help Desk Data Entry job openings:

Infographic showing various Help Desk Data Entry job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Help Desk Technician

Fairfax, VA

Contact Government Services, LLC
Public Administration • 11 - 50 employees
Learn more about Contact Government Services, LLCexternal

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Senior Help Desk Technician
Employment Type: Full Time 
Department: Help Desk
 
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 
 
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
 
Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 
 
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
 
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
 
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]
 
#CJ
$40,000 - $80,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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