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Help Desk Associate Jobs in Washington, DC (NOW HIRING)

Tyto Athene, LLC

Help Desk I

Arlington, VA · Hybrid

$62K/yr

Description Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I ... Associates' degree or equivalent * Two (2) years of IT support experience Desired: * Experience ...

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on ... Associate degree in IT, Computer Science, or related field (preferred but not required) Technical ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on ... Associate degree in IT, Computer Science, or related field (preferred but not required) Technical ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues ... Required : • Associate's degree. Can be substituted with 2+ years of relevant experience. • 3+ ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Washington, DC

Help Desk Associate information

See Washington, DC salary details

$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk associate in Washington, DC is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.12 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington, DC? The most popular types of Help Desk jobs in Washington, DC are:
What are popular job titles related to Help Desk Associate jobs in Washington, DC? For Help Desk Associate jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington, DC look for? The top searched job categories for Help Desk Associate jobs in Washington, DC are:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Help Desk I

Tyto Athene, LLC

Arlington, VA • Hybrid

$62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Tyto Athene rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

125th of 221 rated it services

Job description

Description

Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I Information Technology Service Management (ITSM) services for a military customer.

Responsibilities:

  • Provide  support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
  • Respond to telephone calls, email, and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
  • Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job. 
Qualifications

Required:

  • Associates' degree or equivalent 
  • Two (2) years of IT support experience 

Desired:

  • Experience with ServiceNow
  • Security+ Certification desired or 6 months to obtain

Clearance: 

  • Secret Clearance required
About Tyto Athene

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typicaly $62,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.Employment Type: FULL_TIME

What Tyto Athene employees say

Hours and flexibility

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