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Help Desk Associate Jobs in Wareham, MA (NOW HIRING)

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of experience in IT service desk or technical support role. * Experience supporting a bank or financial ...

Courtyard Marriott-Hyannis, MA

Front Desk Agent

Hyannis, MA · On-site

$15 - $19/hr

Front Desk Associates are the "FACE" of our Hotel. You are serving guest at the front desk while ... Pleasant, professional, and helpful demeanor * Able to work a flexible schedule that will include ...

Courtyard Marriott-Hyannis, MA

Front Desk Agent

Hyannis, MA · On-site

$15 - $19/hr

Front Desk Associates are the "FACE" of our Hotel. You are serving guest at the front desk while ... Pleasant, professional, and helpful demeanor * Able to work a flexible schedule that will include ...

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... High school diploma required; associate or bachelor's degree preferred. * ITIL Foundation ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk associate in Wareham, MA is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.29 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Wareham, MA?

The most popular types of Help Desk jobs in Wareham, MA are:

What job categories do people searching Help Desk Associate jobs in Wareham, MA look for?

The top searched job categories for Help Desk Associate jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for Help Desk Associate jobs?

Cities near Wareham, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Service desk L1 engineer

Inficare Technologies

Plymouth, MA • On-site

$22.25 - $30.50/hr

Full-time

Re-posted 17 days ago

Job description

Role: Service desk L1 engineer
Location: Plymouth MA - Onsite
he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about?
  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:
  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications
  • Bachelor's/associate degree in IT, Computer Science, or related field (preferred).
  • 2-3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:
  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.

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