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Help Desk Associate Jobs in Rohnert Park, CA (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...

Endsight

IT Help Desk Engineer

Napa, CA

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation ... CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix * Bachelor ...

YogaSix Santa Rosa

Front Desk Sales Associate

Santa Rosa, CA · On-site

$14.50 - $18.25/hr

The Front Desk Sales Associate drives membership sales, supports member retention, and delivers ... You'll help members choose classes, answer membership questions, assist with retail purchases, and ...

PACE Supply

IT Technology Specialist

Rohnert Park, CA · On-site

$32 - $42/hr

As a Technology / Help Desk Specialist, you will be required to provide technical support to the ... Associate degree in computer science or relevant experience in computer science, information ...

PACE Supply

IT Technology Specialist

Rohnert Park, CA

$32 - $42/hr

As a Technology / Help Desk Specialist, you will be required to provide technical support to the ... Associate degree in computer science or relevant experience in computer science, information ...

European Wax Center

Guest Service Associate

Napa, CA · On-site

$16.90/hr

As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the ... You'll educate guests on our services and products, keep the front desk running smoothly, and help ...

European Wax Center

Guest Service Associate

Napa, CA · On-site

$16.90 - $23.90/hr

As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the ... You'll educate guests on our services and products, keep the front desk running smoothly, and help ...

SKYWALKER HOLDINGS LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Associates or better) in Information Technology or a related discipline. Required Skills ...

Skywalker Holdings LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Associates or better) in Information Technology or a related discipline. Required Skills ...

Ensign Services

IT Field Resource

Santa Rosa, CA

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Rohnert Park, CA is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.63 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rohnert Park, CA? The most popular types of Help Desk jobs in Rohnert Park, CA are:
What are popular job titles related to Help Desk Associate jobs in Rohnert Park, CA? For Help Desk Associate jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Rohnert Park, CA look for? The top searched job categories for Help Desk Associate jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Help Desk Associate jobs? Cities near Rohnert Park, CA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rohnert Park, CA as of June 2026, with employment types broken down into 3% As Needed, 32% Full Time, 63% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,457 per year, or $23.8 per hour.

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$28.84 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Job description

IT Help Desk Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $28.84 - $43.25 / hour
Description
Location: This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 5 years minimum IT Help Desk
  • Previous MSP experience Required
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply