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Help Desk Associate Jobs in Northbridge, MA (NOW HIRING)

Jiten Hotel Management

Part-Time Front Desk Agent

Walpole, MA · On-site

$15.50 - $19.75/hr

Front Desk Associate Front Desk Associates are the "FACE" of our Hotel. You are serving guests at ... helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

B/SPOKE Studios

Front Desk Wellesley

Wellesley, MA · On-site

$15/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close morning ...

B/SPOKE Studios

Front Desk South Boston

Boston, MA · On-site

$15.25 - $19.50/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close morning ...

B/SPOKE Studios

Front Desk South Boston

Boston, MA

$15.25 - $19.50/hr

Our approach is holistic, on and off the bike, helping our community find a sustainable path to ... The Front Desk Team ensures smooth running of the studio experience from open to close - morning ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Northbridge, MA

Help Desk Associate information

See Northbridge, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Northbridge, MA is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Northbridge, MA are hiring for Help Desk Associate jobs?

Cities near Northbridge, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Front Desk Associate/Service Associate

TRC Talent Solutions

Waltham, MA • On-site

$60K - $65K/yr

Full-time

Retirement

Posted 26 days ago

Job description

Job Title: Front Desk Associate/Service Associate
Location: Waltham, MA
Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

SUMMARY:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

This is a full-time, non-exempt position based in our Waltham, MA office and requires five days per week on-site. This position has an expected base salary ranging from $60k-$65k, with the potential for an annual bonus based on the employees' performance and the companies.

DUTIES AND RESPONSIBILITIES

  • Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email

  • Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately

  • Process client requests, including transactions and paperwork, in line with firm policies and procedures

  • Assist in the onboarding process for new clients, ensuring a smooth and positive experience

  • Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests

  • Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time

  • Provide notary services for client transactions as required

  • Maintain up-to-date client records and help ensure accuracy and consistency across internal systems

QUALIFICATIONS

  • 2-5 years of experience in a client-facing administrative role within the financial services or related industry

  • BS/BA degree preferred; high school diploma or GED required

  • Strong communication skills with the ability to establish rapport with clients and colleagues

  • Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)

  • Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries

  • Strong attention to detail and accuracy in handling client records and transaction-related documents

  • Ability to multitask and manage competing priorities in a fast-paced environment

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS

  • Works in an office environment

  • Requires extended periods of sitting or standing at a desk, talking on the phone, and typing

  • Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer

  • Occasionally move about inside the office to access file cabinets, office equipment, etc.

  • May carry or lift weight up to 10 lbs. in very limited occurrences

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.