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Help Desk Associate Jobs in Florence, KY (NOW HIRING)

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

Athena Hospitality Group

Front Desk Associate

Florence, KY · On-site

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

Athena Hospitality Group

Front Desk Associate

Florence, KY · On-site

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

Athena Hospitality Group

Front Desk Associate

Florence, KY · On-site

$14 - $17.75/hr

... Desk computer system. * Use proper two-way radio etiquette when communicating with other associates ... College course work in related fields helpful. * Experience in a hotel or a related field preferred.

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Help Desk Associate information

See Florence, KY salary details

$14

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How much do help desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk associate in Florence, KY is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Florence, KY?

The most popular types of Help Desk jobs in Florence, KY are:

What are popular job titles related to Help Desk Associate jobs in Florence, KY?

For Help Desk Associate jobs in Florence, KY, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Florence, KY look for?

The top searched job categories for Help Desk Associate jobs in Florence, KY are:

What cities near Florence, KY are hiring for Help Desk Associate jobs?

Cities near Florence, KY with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Florence, KY as of August 2026, with employment types broken down into 1% As Needed, 56% Full Time, 40% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,311 per year, or $21.3 per hour.

IT Support/ Help Desk

Cincinnati, OH • On-site

King City Gardens
Outpatient Health Care • 51 - 200 employees
Learn more about King City Gardensexternal

Full-time

Posted 14 days ago

Job description

POSITION SUMMARY
The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues, supporting seed-to-sale and compliance tracking systems, maintaining IT assets, and ensuring reliable technology operations across cultivation, processing, and retail locations. The ideal candidate is a proactive problem-solver comfortable working in a fast-paced, highly regulated cannabis operation.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES
• Serve as the first point of contact for employee IT support requests via help desk ticketing system, phone, or in person, and track requests to resolution.
• Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues across all entity locations.
• Support and maintain point-of-sale (POS) systems, security camera/badge access systems, and seed-to-sale tracking software (e.g., METRC) used for state compliance.
• Set up, configure, and deploy computers, tablets, POS terminals, and other end-user devices for new hires and new locations.
• Manage user accounts, permissions, and access across email, HRIS, payroll, and other business systems in coordination with HR and IT leadership.
• Maintain accurate IT asset inventory, including hardware, software licenses, and warranty/service records.
• Escalate complex issues to the IT Manager or third-party vendors as needed, and follow up to ensure timely resolution.
• Assist with network and Wi-Fi troubleshooting, including routers, switches, and access points at cultivation, processing, and retail sites.
• Support compliance-related technology needs, including camera retention requirements and system uptime for Ohio Division of Cannabis Control (DCC) compliance.
• Document recurring issues and contribute to a growing internal knowledge base and standard operating procedures (SOPs).
• Assist with onboarding/offboarding technology tasks, including account provisioning and equipment collection, in partnership with the HR department.
• Maintain confidentiality of sensitive company, employee, and compliance data.
• Perform other IT-related duties as assigned.
QUALIFICATIONS
• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent experience and relevant certifications (CompTIA A+, Network+) considered in lieu of degree.
• 1-3 years of help desk, technical support, or related IT experience preferred.
• Working knowledge of Windows and/or macOS operating systems, Microsoft 365, and basic networking concepts.
• Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical staff.
• Excellent customer service, communication, and time-management skills.
• Ability to prioritize and manage multiple support requests across several locations.
• Must be at least 21 years of age and able to pass a background check in accordance with Ohio Division of Cannabis Control (DCC) requirements.
• Valid driver's license and reliable transportation required for travel between locations.
PHYSICAL REQUIREMENTS
• Ability to lift and carry IT equipment up to 40 lbs (monitors, towers, networking equipment).
• Ability to sit, stand, kneel, and work in server/network closets and under desks as needed.
• Ability to travel locally between entity locations as required.
WORK ENVIRONMENT
This position operates in a licensed cannabis cultivation, processing, and/or retail environment. The employee may be exposed to cultivation and processing areas subject to Ohio DCC security, access control, and surveillance requirements. All work must be performed in compliance with applicable state and local cannabis regulations and company security protocols.

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