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Help Desk Associate Jobs in Cottage Grove, MN (NOW HIRING)

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant ...

Purpose Brands

Manager, Help Desk

Woodbury, MN · On-site

$84 - $108/hr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant ...

Nokomis Family Dental

Front Desk Manager

Minneapolis, MN · On-site

$32 - $38/hr

Our practice is built on going the extra mile to help our patients feel at ease, and we are looking ... associate, being the gatekeeper of patients checking in and out. • Manage daily and monthly ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

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Help Desk Associate information

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$15

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How much do help desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk associate in Cottage Grove, MN is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Cottage Grove, MN?

The most popular types of Help Desk jobs in Cottage Grove, MN are:

What job categories do people searching Help Desk Associate jobs in Cottage Grove, MN look for?

The top searched job categories for Help Desk Associate jobs in Cottage Grove, MN are:

What cities near Cottage Grove, MN are hiring for Help Desk Associate jobs?

Cities near Cottage Grove, MN with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

IT Help Desk Associate

Nextten Stauer, LLC

Burnsville, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position Summary

The IT Help Desk Associate provides first-level technical support to employees and users, helping resolve hardware, software, network, account, and application-related issues. This role serves as a primary point of contact for IT support requests and ensures issues are documented, resolved efficiently, and escalated when necessary.

 
 

Responsibilities

In the role of IT Help Desk Associate, we will count on you to:

  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Provide hardware support, printer, and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
  • Perform other duties as needed
  • Employee equipment and accounts onboarding and offboarding   

Requirements 

  • Help desk experience (Preferred)
  • Windows: 2 years (Preferred)
  • US work authorization 
  • Associate degree in Computer Science/MIS-related area or equivalent work experience
  • 2 years of experience in technical support of PC, networks and servers preferred
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Experience in systems operations and maintenance
  • Advanced knowledge of Active Directory in depth understanding Knowledge of group policies
  • Good analytical and problem-solving abilities
  • Experience with devices like Dell workstations, Laptops, docking stations and peripheral equipment.
  • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
  • Experience supporting remote access technologies such as Cisco AnyConnect
  • Excellent knowledge of Office 365 Admin and Exchange centers, Azure, and Teams

 

Benefits/Company Perks:

  • Health, Vision and Dental coverage
  • Flexible Schedules
  • A+ rating with the Better Business Bureau.
  • Company Paid Basic Life Coverage
  • Matching 401k Plan
  • Disability Plans
  • Paid Holidays & Paid Time Off (PTO)
  • Discounted Products
  • Fun work environment and many more fun company perks!

Stauer does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status in accordance with EEO.

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