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Help Desk Associate Jobs in Avon, MA (NOW HIRING)

Socket.dev

Associate IT Service Desk Engineer

Boston, MA · On-site

$60 - $80/hr

For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. ezCater is seeking an Associate IT Service Desk Engineer to help deliver a ...

New

Wolf & Company, P.C.

Service Desk Technician

Boston, MA · On-site

$55K - $65K/yr

... a Help Desk, Service Desk, Desktop Support, or similar IT support role * Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or ...

Zones IT Solutions

IT Helpdesk Technician

Boston, MA · On-site

$250/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

New

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Zones

IT Helpdesk Technician

Boston, MA · On-site

$30/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$60 - $80/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of experience in IT service desk or technical support role. * Experience supporting a bank or financial ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Avon, MA

Help Desk Associate information

See Avon, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk associate in Avon, MA is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.52 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Avon, MA are hiring for Help Desk Associate jobs?

Cities near Avon, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Avon, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,526 per year, or $21.9 per hour.

Associate IT Service Desk Engineer

ezCater, Inc

Boston, MA • Hybrid

$56K - $76K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

ezCater is seeking an Associate IT Service Desk Engineer to help deliver a seamless, highperformance technology experience for our employees. You'll troubleshoot issues, fulfill requests, and proactively improve tooling and processes so our teams can do their best work. We move quickly and collaborate widely, so you'll thrive here if you're adaptable, customer-obsessed, and excited to learn.

What You'll Do:

  • Triage and prioritize requests for service desk tickets ensuring that the business users have clarity and transparency into the process for resolution
  • Onboard and offboard employees via Okta and other internal tools
  • Assemble, install, upgrade and configure Apple and Windows laptops
  • Maintain accurate asset management via JAMF and NinjaOne.
  • Manage employee building access via Verkada security software.
  • Manage employee software access via Okta
  • Support on-site and remote company meetings
  • Setup and manage Google accounts and other various Google products
  • Triage automation software and identify areas for automation implementation.
  • Conduct day one new hire training of ezCater employees.
  • Troubleshooting network connectivity issues in our Cisco Meraki environment
  • After an initial 6-month ramp-up period, this role will join the team's on-call rotation.

What You Have:

  • A passion for solving technical problems and a desire to help others. 
  • 0-2 years of IT experience
  • A friendly and outgoing personality
  • A focus on achieving positive outcomes to technical issues.
  • Experience in providing support for an endpoint fleet of Mac & Windows 
  • Supported Google Apps (Google Workspace) environment
  • Supported modern enterprise software (Slack, Okta, Google, Zoom, O365, etc)  
  • Working knowledge of Zoom Room Video Conferencing
  • Flexibility in working hours generally from 9am-5:30pm local time 
  • Ability to work from the Boston office 3-5 days per week

The national total target cash compensation range for this position, including base salary and bonus target, is $56,700-$76,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow "traditional" cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

 

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