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Help Desk Analyst Jobs in Jackson, MS (NOW HIRING)

KEESLER FEDERAL

IT Support Analyst I 5210

Jackson, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position: IT Support Analyst I Department: Information Technology Reports To: IT Support Analyst ... Must be able to evaluate projects and help desk tickets and prioritize as necessary. * Must have ...

U.S. Navy

IT Support Specialist

Pelahatchie, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Byram, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Richland, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Terry, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Madison, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Flora, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Pearl, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Florence, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Edwards, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Mendenhall, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Canton, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Utica, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Bolton, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Flowood, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Brandon, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Sharon, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Ridgeland, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Clinton, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Hazlehurst, MS

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Showing results 21-40

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Jackson, MS

Help Desk Analyst information

See Jackson, MS salary details

$12

$20

$31

How much do help desk analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk analyst in Jackson, MS is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.46 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What job categories do people searching Help Desk Analyst jobs in Jackson, MS look for?

The top searched job categories for Help Desk Analyst jobs in Jackson, MS are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $43,663 per year, or $21 per hour.

IT Support Analyst I 5210

KEESLER FEDERAL

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
  • Medical, dental, and vision insurance
  • Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
  • Employee and Dependent Life Insurance
  • 401(k) Retirement Plan with 100% match on the first 5% contributed by you
  • Paid Leave
  • Tuition Reimbursement and Competitive Scholarships
  • Short Term & Long-Term Disability Benefits
  • Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
SPECIAL NOTE: Travel is required during training. Training will be conducted in Gulfport; MS. Additional details will be discussed during interview.
Position: IT Support Analyst I
Department: Information Technology
Reports To: IT Support Analyst Team Lead
FLSA: Non-Exempt
SUMMARY
Responsible for the support and maintenance of client hardware, operating systems, and applications. Provides enterprise service request system management, support request fulfillment, system privilege management, and password administration. Performs research and analysis to provide resolution for complex technical issues related to client systems, enterprise applications, and network services with limited supervision. Performs a wide variety of end-user support functions and serves as a liaison with other team members to meet the goals of the organization.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL FUNCTIONS
  • Acquires vendor bids, purchases, and deploys client systems, peripherals and software as approved.
  • Acts as liaison between vendors and users to resolve software and hardware issues.
  • Assists in implementing custom hardware and software configurations via enterprise deployment applications, scripts, and other technologies.
  • Support of VMware, Citrix, and other virtualization technologies.
  • Develops documentation of procedures and problem resolution.
  • Trains users in the proper use of hardware and software.
  • Tracks and manages hardware and software inventory.
  • Identifies software/hardware requirements for end users to meet credit union objectives and goals as needed.
  • Provides on-site and remote hardware/software support to end-users.
  • Monitors and addresses malware risks and infections.
  • Assists with support and maintenance of ATMs.
  • Assists with destruction of storage media and disposal of equipment.
  • Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
Other Duties and Responsibilities:
  • Assists in training new personnel.
  • Other duties as assigned.
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
  • A high school education or GED.

Experience and Other Requirements:
  • One year to three years of similar or related experience.
  • A+ or the equivalent combination of training, education, and experience preferred.
  • Accuracy, attention to detail, and confidentiality required.
  • Strong knowledge in various technologies and diagnostic tools including Windows commands, network utilities, and remote support tools.
  • General knowledge of desktop virtualization.
  • Excellent communication and documentation skills.
  • Must be able to perform all functions independently with limited supervision in a reasonable amount of time.
  • Must be able to evaluate projects and help desk tickets and prioritize as necessary.
  • Must have reliable transportation as local travel may be required.
  • Must be flexible for weekend duties and on-call duty as required.

Interpersonal Skills:
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills:
(See Essential Functions, Education, and Experience Requirements above)
Certificates, Licenses and Registrations:
  • A+ or equivalent certification preferred.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to sit, kneel, crouch, stoop, use hands to finger, handle, feel or grasp, reach with hands and arms, and talk or hear. The team member is frequently required to stand and walk. The team member is occasionally required to climb a ladder to work in high places or work in confined spaces and occasionally required to drive a motor vehicle to perform job duties at a branch or remote location. The team member is frequently required to lift, carry, and move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computer is required. Elevated noise levels may be present in the computer operations area.
DECLARATION
The human resources department retains the sole rights and discretion to make changes to this job description.
#HPIND
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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