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Help Desk Admin Jobs in Florida (NOW HIRING)

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Modern Desktop Administrator Associate Certification Compensation At Booz Allen, we celebrate your ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Modern Desktop Administrator Associate. Security clearance: * Must be a U.S. Citizen and able to ...

GEM Industries, Inc.

Be Seen First

Front Desk Admin-HR

Cocoa, FL · On-site

$16 - $21/hr

We are seeking an energetic and detail-oriented Front Desk/Admin-HR professional to serve as the ... help us maintain our reputation for quality service! This role offers the chance to grow ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... Modern Desktop Administrator Associate. Security clearance: * Must be a US citizen and able to ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for ... Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ...

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Showing results 21-40

All JobsHelp Desk Admin JobsHelp Desk Admin Jobs in Florida

Help Desk Admin information

See Florida salary details

$25.8K

$41.8K

$57.2K

How much do help desk admin jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk admin in Florida is $41,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $49,300.00 per year, depending on experience, location, and employer.
Help Desk Admin jobs near you
Infographic showing various Help Desk Admin job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,789 per year, or $20.1 per hour.

Help Desk Lead

Prescient Edge

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Job Title
Help Desk Lead
Location
Doral, FL 33122 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Bachelor's Degree
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Help Desk Lead to support a Federal Government client.
Please note that the availability of this position is contingent upon contract award.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule.
  • Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Description:
  • The contractor shall manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • The contractor shall develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • The contractor shall submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.

Job Requirements
Experience:
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high quality IT support services for cloud-based and on premises environments.
  • Personnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
  • Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance. Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.

Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Security clearance:
  • Active TS/SCI clearance.

Location:
  • Doral, Florida. (USSOUTHCOM Headquarters)

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Prescient Edge logo

About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

Social media

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