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Help Automotive Technical Support Jobs in Virginia

Technical Support Specialist

Chantilly, VA ยท On-site

$62K - $67K/yr

... to help you grow both personally and professionally. As a valued member, you will play a crucial ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months ... Experience working with help request tracking and reporting tools. * Strong Customer Service skills ...

Technical Support Analyst 4

Richmond, VA ยท On-site

$30 - $35/hr

Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment. * Experience providing customer or technical support for SaaS or low-code ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you enjoy solving problems, helping people, and working with technology? Are you energized by fast-paced ...

Showing results 41-60

Help Automotive Technical Support information

What is the difference between Help Automotive Technical Support vs Automotive Service Advisor?

AspectHelp Automotive Technical SupportAutomotive Service Advisor
Primary RoleProvides technical assistance and troubleshooting for automotive issues, often remotely or via phoneInteracts directly with customers to explain repairs, recommend services, and schedule maintenance
Required SkillsTechnical automotive knowledge, problem-solving, communication skillsCustomer service, communication, basic automotive knowledge
Work EnvironmentCall centers, technical support departments, remote supportDealerships, service centers, face-to-face customer interactions
CertificationsAutomotive Service Excellence (ASE) certifications often preferredCustomer service experience, automotive knowledge beneficial

Help Automotive Technical Support focuses on diagnosing and resolving automotive issues through technical expertise, often remotely. Automotive Service Advisors primarily serve as the communication link between customers and technicians, explaining repairs and recommending services. While both roles require automotive knowledge, technical support emphasizes troubleshooting skills, whereas service advisors focus on customer interaction and sales.

What cities in Virginia are hiring for Help Automotive Technical Support jobs?

Cities in Virginia with the most Help Automotive Technical Support job openings:

Technical Support Analyst

Petersburg, VA โ€ข On-site

Contractor

Posted 16 days ago


Job description

Purpose of Position

The AV Instructional Technology Technician providesoperational and technical support for audiovisual systems across instructionalclassrooms, conference rooms, and university event venues. The technician isresponsible for maintaining, troubleshooting, and operating AV equipment whileproviding exceptional customer service to faculty, staff, students, and guests.This position supports instructional technology initiatives and providesevening and weekend coverage for scheduled university events.

Organizational Objectives

·Delivering reliable audiovisual services thatsupport teaching, learning, and university operations.

·Maintaining operational readiness of classroomand event technology.

·Providing professional AV support for academic,administrative, and special events.

·Ensuring rapid response to classroom technologyissues.

·Assisting with AV installations, upgrades, andpreventative maintenance.

·Supporting a 95% or greater AV system uptimeobjective.

Essential Duties and Responsibilities

·Provide daily operational support foraudiovisual and instructional technology in classrooms, conference rooms,meeting spaces, and university event venues.

·Diagnose and resolve issues involving projectors,displays, monitors, microphones, speakers, cameras, control systems,presentation equipment, video conferencing platforms, and related connectivity.

·Perform routine system testing, preventativemaintenance, and equipment inspections to support reliable operation anddepartmental uptime goals.

·Complete minor installation and replacementwork, including replacing projectors, monitors, cables, adapters, and similaraudiovisual components.

·Document service requests, repairs, maintenanceactivities, and equipment changes in the university's ticketing or inventorysystems.

·Provide audiovisual support for universityevents, commencements, conferences, meetings, executive functions, and otherscheduled programs.

·Coordinate with event organizers to confirm technicalrequirements and respond to issues during events.

·Work evenings, weekends, and other non-standardhours as required to support university events and campus activities.

·Provide professional technical assistance tofaculty, staff, students, guests, and event participants.

·Assist users with classroom technology,presentation systems, conferencing platforms, and basic equipment operation.

·Support departmental technology projects,emergency operations, and other duties assigned by the AV Instructional TechnologyManager or ITS leadership.

Qualifications Minimum Qualifications

·Associate degree in Information Technology,Electronics, Audiovisual Technology, or a related field, or an equivalentcombination of education, training, and experience.

·At least two years of experience supportingprofessional or enterprise audiovisual systems.

·Experience troubleshooting, installing,operating, and maintaining audiovisual equipment.

·Experience supporting live events, meetings,classroom technology, or executive presentations.

·Experience using a help desk or ticketmanagement system.

·Ability to lift and carry equipment weighing upto 50 pounds and perform work involving standing, walking, bending, kneeling,reaching, and climbing ladders.

·Availability to work scheduled evenings,weekends, holidays, and other non-standard hours.

Preferred Qualifications

·Bachelor's degree in Information Technology,Electronics, Audiovisual Technology, or a related field.

·Two to four years of professional audiovisualsupport experience.

·Experience supporting audiovisual andinstructional technology in a higher education environment.

·AVIXA Certified Technology Specialistcertification.

· Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Skill

Required / Desired

Amount

of Experience

Enterprise Audiovisual Systems Support Required 2 Years Troubleshooting, installing, operating, and maintaining AV equipment Required 2 Years Supporting Live events, meetings, classrooms technology Required 2 Years Experience using a help desk or ticketing system Desired 1 Years AVIXA Certified Technology Specialist Certification Desired     Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications Desired