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Heb Customer Service Jobs (NOW HIRING)

HEB

Beauty Manager - Midland, TX

Odessa, TX

$115K - $117K/yr

As a Beauty Manager , you'll lead the Store's Beauty team to provide superior customer service ... HEB Partners who are committed to a career as managers in HEB store operations - leadership ...

HEB

Beauty Manager - Midland, TX

Midland, TX

$107K - $110K/yr

As a Beauty Manager , you'll lead the Store's Beauty team to provide superior customer service ... HEB Partners who are committed to a career as managers in HEB store operations - leadership ...

HEB

Customer Service Assistant

Deer Park, TX

$15.50 - $21.25/hr

As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. Key Responsibilities & Essential Functions: Customer Service:

HEB

Customer Service Assistant

Deer Park, TX · On-site

$13.50/hr

As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. Key Responsibilities & Essential Functions: • Customer ...

Texas Health Resources

Food Service Worker I - PRN

Bedford, TX · On-site

$13.25 - $16.25/hr

Texas Health HEB, 1600 Hospital Pkwy, Bedford, TX 76022 Work Hours: PRN (as needed) Rotating Shifts ... Positive customer service attributes. • Ability to work as a member of a team. What You Will Do ...

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Heb Customer Service information

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How much do heb customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for heb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does H-E-B pay per hour in Texas?

H-E-B customer service associates typically earn around $12 to $15 per hour, depending on experience and location. Starting pay may be lower for entry-level positions, with opportunities for raises and advancement based on performance. The pay rate can vary based on store policies and regional labor standards.

What does a customer service rep at H-E-B do?

A customer service representative at H-E-B assists customers by answering questions, resolving issues, and providing information about products and services. They often handle transactions at checkout, maintain store cleanliness, and use point-of-sale systems to process sales efficiently.

How much do service leads at H-E-B make?

Service leads at H-E-B typically earn an average hourly wage of around $14 to $18, depending on experience and location. They are responsible for supervising staff, ensuring customer satisfaction, and maintaining store operations, often requiring strong leadership and communication skills.

What are some common challenges faced by H-E-B Customer Service Representatives, and how can they be managed?

H-E-B Customer Service Representatives often encounter high customer volumes, especially during peak shopping hours or promotional events, which can make multitasking and time management challenging. Additionally, handling difficult or dissatisfied customers requires strong communication and problem-solving skills. Supportive team dynamics and comprehensive training at H-E-B help staff manage these challenges effectively, and employees are encouraged to collaborate and seek guidance from supervisors when needed. Embracing a positive attitude and being adaptable can greatly enhance the experience and lead to growth opportunities within the company.

What are the key skills and qualifications needed to thrive as an H-E-B Customer Service Representative, and why are they important?

To thrive as an H-E-B Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, basic computer applications, and internal customer management tools is typically required. Exceptional communication, patience, and a positive attitude help you stand out in this role. These skills and qualities are essential for delivering excellent customer experiences, resolving issues efficiently, and supporting store operations.

What are HEB Customer Service jobs?

HEB Customer Service jobs involve assisting customers in HEB grocery stores or through their customer support channels. Employees in these roles help answer questions, address concerns, process returns or exchanges, and ensure a positive shopping experience for customers. They may also help with store operations such as stocking shelves, maintaining cleanliness, and handling transactions at the register. Excellent communication skills, patience, and a friendly attitude are important for success in these positions.

How hard is it to get a job at H-E-B?

Getting a job as a H-E-B customer service associate typically requires completing an application, passing an interview, and demonstrating good communication skills. The hiring process can vary in length but generally involves multiple steps, and prior retail or customer service experience can be beneficial.

What is the difference between Heb Customer Service vs Heb Call Center Representative?

AspectHeb Customer ServiceHeb Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentIn-store or office setting, direct customer interactionCall center environment, phone-based customer support
Industry UsageRetail, grocery stores, in-person serviceTelecommunications, retail, service industries

Heb Customer Service roles typically involve direct, in-person interactions with customers in retail or store settings, focusing on resolving issues face-to-face. Heb Call Center Representatives primarily handle customer inquiries via phone, often working in a call center environment. Both roles require strong communication skills and customer service experience but differ mainly in work setting and interaction method.

What cities are hiring for Heb Customer Service jobs? Cities with the most Heb Customer Service job openings:
What are the most commonly searched types of Heb Customer Service jobs? The most popular types of Heb Customer Service jobs are:
What states have the most Heb Customer Service jobs? States with the most job openings for Heb Customer Service jobs include:
Heb Customer Service jobs near you
Infographic showing various Heb Customer Service job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 93% Full Time, and 5% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
10491 - Senior Regional Key Account Manager HEB

10491 - Senior Regional Key Account Manager HEB

BARCEL USA LLC

Coppell, TX • On-site, Remote

Other

Posted 7 days ago

Job description

The Senior Regional Key Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, achieving sales and profitability objectives by effectively managing new and existing accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client/company expectations. As a Senior Regional Account Manager, you should also be results-driven and help us achieve our business goals.
Ultimately, an outstanding Senior Regional Key Account Manager should have strong communication skills, customer service, and account management skills, and be highly organized and accomplished at solving problems and closing deals. Also, data governance or experience in Circana/Data analysis, as well as the ability to develop within the team.
What Will I Be Doing
  • Coach and develop a cohesive team in sharing ideas and strategies and ensure deadlines are met. In addition to managing the South team, the Sr. RKAM will be managing the H-E-B account and its Banners
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts for all brands/categories
  • Set and monitor sales targets for each regional account within the territory
  • Identify potential customers and set approach strategies
  • Develop strong and long-term client relationships with goal to be highly relevant and or the preferred supplier
  • Resolve issues and handle complaints quickly and effectively
  • Negotiate contracts and close agreements
  • Full financial tracking and reporting for the South market and HEB customer - Conducting Period Reviews with team and Finance
  • o9 Forecast support. Work with Customer team and Sales Planning team to ensure accurate planning
  • Support sales team and clients with new features and product launches, authorizations on time
  • Get feedback and suggest ways to increase customer engagement
  • Establishes productive, professional relationships with key personnel at assigned customers at all levels
  • Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers' expectations
  • Deliver annual volume, manage trade spend, and profit plan for all brands/categories
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
  • Ongoing analysis and review of business trends to identify gaps to plan and execute for all brands/categories
  • Actively participate in Annual Planning and Forecast process in collaboration with National Offices and DSD Team
  • Develop annual promotion trade plan while adhering to & maximizing Barcel USA's guardrails and guidelines, while ensuring superior execution through consistent customer engagement and buy-in for all brands/categories
  • Actively coordinates and ensures efficiency of customer Joint Business Planning process, assortment & segmentation (POG) reviews, and scorecard sessions using relevant fact-based selling
  • Drives execution of account programming by collaborating with national and regional headquarters contacts and appropriate Operation Sales teams for all brands/categories
  • Ensure pricing and merchandising objectives are achieved consistently with Portfolio/Brand strategy, account objectives, and efficient trade spending
  • Take lead on growth initiatives, understanding overall category and competitive trends
  • Identifying opportunities for improvement and proposing new tools and processes
  • Other duties as assigned by your supervisor

Responsibilities
  • This position will be responsible for collaborating and facilitating the team with tools to help Standardize our process
  • Understanding overall category and competitive trends through data card resources, Circana platform, Power Bi, and Margin Miner application
  • Responsible for driving activation and growth for all Barcel Emerging Brands (Crisps/Botaneros/Mi Tierra/Sanissimo/Popcornopolis/Hot Sauce) - HEB and responsible market area
  • Creating and tracking key KPIs for Regional Accounts Team/Selected Customers
  • Insight and collaborating Cross functioning responsibilities that will align operation
  • Reporting, communicating and supporting Teams on financial budget (Pull and Non-TPR Spend)
  • Growth Incentive, CMA, and Rebate adherence and full customer compliance
  • Working with Barcel's Revenue Growth Management team and Sales Analyst in effective communication of Pre & Post promotional analysis - Gain insight on profitability and market share impact - ROI
  • Strong analytical, administrative, presentation, and communication skills required
  • 100% follow up needed - Accountability and Ownership is key for this position to be successful

  • Education Business: Administration, Marketing Bachelors
  • Minimum 7 years of strategic sales experience: preferably with a consumer-packaged goods organization
  • Experience with calling on Meijer
  • Experience working with 3rd party Direct Sales Distribution (DSD) preferred
  • Language: Bilingual English and Spanish desirable
  • Travel: Domestic 50%
  • Proficiency in Microsoft Office and CRM software
  • 5+ year of proven work experience as a Senior Account Executive
  • Superior communication and interpersonal skills
  • Strong Team management skills with the ability to influence and persuade
  • Strong analytical and negotiation skills
  • Experience in sales and business-building in a customer environment
  • Demonstrated career achievements and problem-solving skills
  • Demonstrated skillful negotiation capability with Buyers and Senior Buyers in the Grocery Retail CPG industry
  • Ability to create effective and dynamic presentations using Microsoft PowerPoint, Word, and Excel
  • Highly motivated individual and seasoned in conflict management
  • Ability to multi-task in a fast-paced environment and with effective follow up skills
  • Solid understanding of financials including P&L impact of sales decisions
  • Commitment and ability to succeed within a complex organization
  • Great Interpersonal Skills
  • Detail & Results Oriented
  • Superior Oral/Written Communication Capability

Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions.

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