Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
You will work across the full technology stack, collaborate closely with your teammates, and ... Assets * Knowledge of the healthcare industry business domain. Working conditions: * Contract
Quick apply
You will work across the full technology stack, collaborate closely with your teammates, and ... Assets * Knowledge of the healthcare industry business domain. Working conditions: * Contract
AI Talent Opportunities
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, uncompromising in their standards, and driven to push the boundaries of what ...
Quick apply
AI Talent Opportunities
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, uncompromising in their standards, and driven to push the boundaries of what ...
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
Quick apply
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you ... Experience with scripting technologies, including: * PowerShell * Python (preferred but not ...
Quick apply
At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you ... Experience with scripting technologies, including: * PowerShell * Python (preferred but not ...
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further ...
Quick apply
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further ...
Evaluate tools, technologies, and technical approaches to help guide infrastructure and platform ... RRSP contribution * Healthcare insurance from day one * Paid time off : 3 weeks + 1 additional week ...
Quick apply
Evaluate tools, technologies, and technical approaches to help guide infrastructure and platform ... RRSP contribution * Healthcare insurance from day one * Paid time off : 3 weeks + 1 additional week ...
AI Augmented Developer
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, uncompromising in their standards, and driven to push the boundaries of what ...
Quick apply
AI Augmented Developer
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, uncompromising in their standards, and driven to push the boundaries of what ...
Software Quality Assurance Engineer (QA Engineer)/Ingenieur en assurance qualite logicielle (AQ)
Montreal, QC · Remote
Knowledge of healthcare technology, healthcare software, or regulated environments. * Experience with mobile device testing platforms such as Kobiton, BrowserStack or Appium. * Experience with test ...
Software Quality Assurance Engineer (QA Engineer)/Ingenieur en assurance qualite logicielle (AQ)
Montreal, QC · Remote
Knowledge of healthcare technology, healthcare software, or regulated environments. * Experience with mobile device testing platforms such as Kobiton, BrowserStack or Appium. * Experience with test ...
Software Quality Assurance Engineer (QA Engineer)/Ingenieur en assurance qualite logicielle (AQ)
Montreal, QC · Remote
Knowledge of healthcare technology, healthcare software, or regulated environments. * Experience with mobile device testing platforms such as Kobiton, BrowserStack or Appium. * Experience with test ...
Software Quality Assurance Engineer (QA Engineer)/Ingenieur en assurance qualite logicielle (AQ)
Montreal, QC · Remote
Knowledge of healthcare technology, healthcare software, or regulated environments. * Experience with mobile device testing platforms such as Kobiton, BrowserStack or Appium. * Experience with test ...
We're bringing the sense of smell to the forefront of medicine and welcoming a new era of healthcare. This role offers an exciting opportunity to work at the forefront of medical device technology ...
We're bringing the sense of smell to the forefront of medicine and welcoming a new era of healthcare. This role offers an exciting opportunity to work at the forefront of medical device technology ...
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
Quick apply
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
We're bringing the sense of smell to the forefront of medicine and welcoming a new era of healthcare. This role offers an exciting opportunity to work at the forefront of medical device technology ...
Quick apply
We're bringing the sense of smell to the forefront of medicine and welcoming a new era of healthcare. This role offers an exciting opportunity to work at the forefront of medical device technology ...
M365 Security Expert
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further ...
Quick apply
M365 Security Expert
Montreal, QC · On-site
... healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further ...
$213 - $250/hr
Demonstrated commitment to and knowledge of community-based health care. * Technology proficiency - PS Suite EMR, Microsoft Office Suite. * Flexible hours, including some evenings. * Vehicle and ...
$213 - $250/hr
Demonstrated commitment to and knowledge of community-based health care. * Technology proficiency - PS Suite EMR, Microsoft Office Suite. * Flexible hours, including some evenings. * Vehicle and ...
The LMRT collaborated with the Patient Care Technology team to assist with patient needs. The LMRT ... Collaborate with radiologists and other healthcare professionals to discuss imaging results and ...
The LMRT collaborated with the Patient Care Technology team to assist with patient needs. The LMRT ... Collaborate with radiologists and other healthcare professionals to discuss imaging results and ...
Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Pret a ... We're looking for a Healthcare Sales Executive to join our ever-evolving Healthcare Sales Team and ...
Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Pret a ... We're looking for a Healthcare Sales Executive to join our ever-evolving Healthcare Sales Team and ...
This position is part of GE HealthCare Canada's two year Service Apprenticeship Program (CSAP) designed for recent graduates interested in launching a career in healthcare technology. Chez GE Sante ...
This position is part of GE HealthCare Canada's two year Service Apprenticeship Program (CSAP) designed for recent graduates interested in launching a career in healthcare technology. Chez GE Sante ...
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
Quick apply
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported ...
Nous resolvons des problemes humains complexes en utilisant des technologies de pointe combinees a ... Staff Developer (Healthcare) About Us Toboggan Labs is a boutique consultancy building at the ...
Nous resolvons des problemes humains complexes en utilisant des technologies de pointe combinees a ... Staff Developer (Healthcare) About Us Toboggan Labs is a boutique consultancy building at the ...
Healthcare Technology information
What is healthcare technology?
Healthcare technology refers to the use of various technologies, tools, and systems to improve the delivery, efficiency, and quality of healthcare services. This includes electronic health records (EHRs), telemedicine, medical devices, health information systems, and mobile health apps. Healthcare technology helps healthcare providers diagnose, treat, and monitor patients more effectively, supports administrative processes, and enhances patient safety. As the healthcare industry evolves, technology continues to play a crucial role in solving complex medical challenges and improving patient outcomes.
What are the typical daily responsibilities of professionals working in healthcare technology?
Professionals in healthcare technology typically spend their days managing and maintaining electronic health records (EHR) systems, troubleshooting technical issues for clinical staff, and ensuring data security and compliance with healthcare regulations. They often collaborate closely with medical personnel to optimize technology workflows, implement new software solutions, and provide training on updated systems. Regular tasks also include monitoring system performance, responding to help desk requests, and staying updated on emerging healthcare technologies to recommend improvements.
What are the key skills and qualifications needed to thrive in healthcare technology, and why are they important?
To thrive in Healthcare Technology, you need a solid background in health informatics, IT systems, and data analysis, often supported by degrees in computer science, healthcare IT, or certifications like CompTIA Healthcare IT Technician or CPHIMS. Familiarity with electronic health records (EHR) systems, medical databases, and healthcare interoperability standards such as HL7 is essential. Strong problem-solving, collaboration, and communication skills are critical for bridging the gap between clinical staff and technology teams. These capabilities ensure the effective implementation, security, and optimization of technology solutions that improve patient outcomes and operational efficiency in healthcare settings.
What is the difference between Healthcare Technology vs Medical Equipment Technician?
| Aspect | Healthcare Technology | Medical Equipment Technician |
|---|---|---|
| Credentials | Typically requires a degree in health informatics, healthcare technology, or related field | Requires certification or training in medical equipment repair and maintenance |
| Work Environment | Hospitals, clinics, healthcare IT companies, and health systems | Medical device repair shops, hospitals, clinics |
| Industry Usage | Design, implementation, and management of healthcare IT systems and devices | Maintaining and repairing medical equipment used in patient care |
Healthcare Technology professionals focus on healthcare IT systems, software, and digital solutions, while Medical Equipment Technicians specialize in repairing and maintaining medical devices. Both roles are essential in healthcare settings but differ in their technical focus and daily tasks.
What are healthcare technology jobs?
Healthcare technology jobs involve developing, implementing, and maintaining medical software, devices, and systems used in healthcare settings. Roles include health informatics specialists, medical device technicians, and health IT analysts, often requiring knowledge of electronic health records (EHR) systems and relevant certifications.
What are popular job titles related to Healthcare Technology jobs in Quebec?
For Healthcare Technology jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Healthcare Technology jobs in Quebec look for?
The top searched job categories for Healthcare Technology jobs in Quebec are:
Full-time
Medical, Dental
Posted 10 days ago
TELUS rating
8.2
Based on 10 frontline employees who took The Breakroom Quiz
21st of 99 rated telecommunications companies
Job description
Description
Bilingual Technical Customer Service Agent | (TELUS Health)
Join our team & make a real impact in healthcare technology
At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.
This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.
If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.
What you'll do
- Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
- Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
- Assist users with software navigation, system functionality, technical errors, access issues, and configuration
- Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
- Guide clients step-by-step through technical solutions in a clear and professional manner
- Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
- Support users working in Windows-based environments and with various healthcare technology solutions
- Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
- Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
- Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
- Bilingual in French and English - required
- Experience in technical support, IT, help desk, software support, or technology-focused customer service
- Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
- Strong computer skills, including Windows and Microsoft Office
- Ability to learn new systems quickly and explain technical solutions clearly
- Strong communication, problem-solving, multitasking, and customer service skills
- Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Experience with healthcare technology or healthcare software
- Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
- Experience supporting healthcare professionals or clients
- Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
- Experience with Kroll, AssystRx, or similar healthcare applications
- Technical education, certification, or hands-on IT experience
Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.
Additional information- Full-time, remote position
- Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Advanced French and English proficiency required due to the national scope of the role
- Candidates may be subject to a Government of Canada Personnel Security Screening
At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.
Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.
About Telus
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
10,000+ Employees
Headquarters location
Vancouver, WA, US