Healthcare Process Improvement Jobs in Washington

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. 

Role Summary

Steel Point Solutions is seeking a Process Improvement Engineer to join our growing team.

The Process Improvement Engineer will support the Navy's Problem Solving and Process Improvement Office (PSO) in enhancing operational performance through data-driven analysis, root cause identification, and the implementation of best-in-class methodologies. The position focuses on developing and sustaining effective problem-solving and performance improvement systems across various Navy and Department of Navy (DoN) commands, leveraging modern tools, technologies, and practices to align with CNO readiness and performance goals.

Key Responsibilities:

• Problem Solving & Process Improvement Support:
  • Collaborate with cross-functional teams to conduct root cause analysis and develop corrective action plans for performance gaps.
  • Assist in creating driver trees, dashboards, and other visual tools to define and track Tier 1 (outcome metrics) and lower-tier driver metrics.
  • Recommend best-in-class methodologies and tools for performance analysis and improvement.
• Training & Competency Development:
  • Support the development and deployment of standardized training materials, such as instructor guides, playbooks, and case studies.
  • Provide on-the-job training to Navy personnel to advance organizational buy-in and process improvement expertise.
  • Maintain a continuous feedback loop to enhance training programs.
• Performance Assessment & Metrics Management:
  • Refine and standardize Navy-wide and command-level metric definitions and reporting structures.
  • Monitor task progress and provide recommendations for governance forums and reporting practices.
  • Design and implement internal controls for the enduring application of P2P and related methodologies.
• Leadership Engagement:
  • Prepare and present insights, recommendations, and executive-level summaries to senior Navy and DoN leadership.
  • Contribute to the preparation of senior leader briefing materials and quarterly P2P progress updates.
• Change Management & Communication:
  • Foster a data-driven decision-making culture within supported commands.
  • Conduct change management initiatives to drive adoption and understanding of performance improvement efforts.
• Innovation and Continuous Improvement:
  • Utilize modern problem-solving tools and emerging technologies to enhance workflow efficiency and decision support.
  • Research and integrate industry benchmarks and best practices to improve readiness and sustain performance improvement efforts.
• Program Evaluation:
  • Assist in evaluating the maturity and adoption of problem-solving and process improvement practices across commands.
  • Conduct surveys and assessments to measure the effectiveness of implemented strategies.

 Required Qualifications

• Secret Clearance Required
• Bachelor's degree in business, finance, accounting, economics, engineering, information technology, or organizational change with U.S Navy fleet experience (In lieu of degree, four (4) years of additional experience substitutes)
• 3+ years of experience in data analytics, process improvement, strategic planning, driver-based performance management practices and program design
• 3+ year of personnel management experience

Preferred Experience

• Master's degree in business, finance, accounting, economics, engineering, information technology, or organizational change with U.S Navy fleet experience (Master's degree is equivalent to three (3) years of experience.)
• Prior Navy experience preferred
• Prior experience supporting the federal government preferred

Work Locations: Pentagon, Arlington, VA; Navy Yard, Washington, DC

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.