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Healthcare Customer Service Trainer Jobs (NOW HIRING)

Contemporary Staffing Inc

Healthcare CSR

Philadelphia, PA · On-site

$21.95/hr

The position begins with onsite training in the Greater Philadelphia area before transitioning to a ... Previous experience in a call center or customer service setting, with healthcare or medical claims ...

R1

Remote Healthcare Customer Service Rep II

$18 - $20/hr

... or training. The healthcare system is always evolving - andit'sup to us to use our ... R1RCM.com Visit us on Facebook Customer Service, EPIC, Contact Rep, Healthcare Customer Service ...

WM

Project Manager - Healthcare CSR

Jackson, MS · On-site

$67K - $86K/yr

Provide excellent customer service which includes being responsive, proactive, and helpful to ... training, certifications, qualifications, and work location. * Benefits At WM, each eligible ...

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Healthcare Customer Service Trainer information

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$21.5K

$52.2K

$70.5K

How much do healthcare customer service trainer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for healthcare customer service trainer in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a healthcare customer service trainer do?

A Healthcare Customer Service Trainer is responsible for preparing and educating staff, such as call center agents or front desk personnel, on how to effectively communicate with patients and handle their inquiries in a healthcare setting. They design and deliver training programs that cover topics like empathy, handling sensitive information, and following healthcare regulations such as HIPAA. Their goal is to ensure that all patient interactions are handled professionally and compassionately, while also maintaining compliance and operational efficiency.

What are the key skills and qualifications needed to thrive as a healthcare customer service trainer?

To thrive as a Healthcare Customer Service Trainer, you need in-depth knowledge of healthcare customer service best practices, training methodologies, and often a background in healthcare or customer service management. Familiarity with learning management systems (LMS), virtual training platforms, and certification in adult education or training (such as a CPTD or similar) is typically required. Exceptional communication, patience, and motivational skills help trainers effectively engage and develop staff. These abilities are crucial to ensure that healthcare teams consistently provide high-quality, compassionate service and adhere to regulatory standards.

What are some common challenges faced by healthcare customer service trainers, and how can they be addressed?

Healthcare Customer Service Trainers often face challenges such as keeping training materials up to date with evolving healthcare regulations and ensuring that trainees grasp both technical knowledge and empathetic communication skills. Additionally, trainees may come from diverse backgrounds, requiring trainers to adapt their methods to different learning styles. Addressing these challenges often involves regularly collaborating with compliance teams, incorporating interactive scenarios into training sessions, and seeking feedback to continuously improve the training process.

What is the difference between Healthcare Customer Service Trainer vs Healthcare Customer Support Specialist?

AspectHealthcare Customer Service TrainerHealthcare Customer Support Specialist
CredentialsTypically requires healthcare or customer service certifications, training experienceRequires healthcare knowledge, customer service skills, possibly certifications
Work EnvironmentTraining rooms, online training platforms, healthcare facilitiesCall centers, hospitals, clinics, online support
Employer & Industry UsageHospitals, healthcare organizations, training companiesHospitals, clinics, health insurance companies, healthcare providers

The Healthcare Customer Service Trainer focuses on educating and training staff on customer service protocols within healthcare settings, while the Healthcare Customer Support Specialist handles direct patient or client inquiries and support. Both roles require healthcare knowledge and customer service skills, but trainers emphasize education and skill development, whereas specialists focus on direct support and problem resolution.

What states have the most Healthcare Customer Service Trainer jobs?

States with the most job openings for Healthcare Customer Service Trainer jobs include:

What are popular job titles related to Healthcare Customer Service Trainer jobs?

For Healthcare Customer Service Trainer jobs, the most frequently searched job titles are:

Infographic showing various Healthcare Customer Service Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Healthcare CSR

Philadelphia, PA • On-site

Contemporary Staffing Inc
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Contemporary Staffing Incexternal

$21.95/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Member Support Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Member Support Representative to join our client to support members through efficient, compassionate service and timely issue resolution. This role plays an important part in ensuring a positive member experience by addressing inquiries and guiding individuals through benefit related questions. The position begins with onsite training in the Greater Philadelphia area before transitioning to a remote work environment. This is a contract to hire opportunity offering long term growth potential within a structured and service driven setting.
Compensation:
$21.95 per hour
Work Schedule:
Call center operates 7 days per week; employees must be available between 8:00 AM and 8:15 PM, working 5 days per week in 8 hour shifts
Key Responsibilities of the Member Support Representative:
  • Manage a steady volume of inbound calls, assisting members with questions related to benefits, identification cards, and general account needs
  • Resolve concerns by gathering information, documenting interactions, and using internal systems to provide accurate solutions
  • Identify more complex situations and coordinate escalations while building knowledge for potential advancement into higher level support
  • Maintain consistent adherence to assigned schedules, including timely attendance, breaks, and productivity expectations
  • Deliver a positive member experience by applying strong listening skills, empathy, and clear communication in every interaction
Qualifications and Skills for the Member Support Representative:
  • Previous experience in a call center or customer service setting, with healthcare or medical claims exposure preferred
  • Strong technical aptitude with the ability to confidently navigate multiple systems while handling calls
  • Effective communication skills combined with patience, adaptability, and a service oriented mindset
  • Ability to work independently in a quiet, HIPAA compliant home environment with reliable internet access
  • Coachable and comfortable in a fast paced phone based role, with openness to feedback and continuous improvement
Why Join Us?
This opportunity provides hands on experience in the healthcare support space while working alongside collaborative teams focused on service excellence. You will gain exposure to systems, processes, and member interactions that strengthen both technical and communication skills. The role also offers a clear path for growth into advanced support functions over time.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting https://www.ContemporaryStaffing.com.

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