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Healthcare Call Center Jobs in Quebec (NOW HIRING)

Altasciences

Team Leader, Call Center

Montreal, QC

About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team ... Health/Dental/Vision Insurance Plans * RRSP with Employer Match * Paid Vacation and Holidays * Paid ...

New

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun ... Minimum of one year of experience in a call center. * Experience in the travel industry is an asset.

Chartwell

Health Care Aide

Quebec, QC

Love to create a care relationship based on trust and respect * Love seeing people's reactions when ... or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and ...

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

This role is ideal for individuals with experience in healthcare administration, customer service, patient support, or call centre environments who are passionate about delivering an exceptional ...

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

This role is ideal for individuals with experience in healthcare administration, customer service, patient support, or call centre environments who are passionate about delivering an exceptional ...

TELUS

Description Position overview: full time The Business Help Desk Specialist III is a call center ... in the health, energy, finance and public sector markets with innovative industry specific ...

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All JobsHealthcare Call Center JobsHealthcare Call Center Jobs in Quebec

Healthcare Call Center information

See Quebec salary details

$11

$16

$19

How much do healthcare call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for healthcare call center in Quebec is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What is a healthcare call center?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

What are the key skills and qualifications needed to thrive in a healthcare call center position?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What types of issues or questions do healthcare call center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What job categories do people searching Healthcare Call Center jobs in Quebec look for?

The top searched job categories for Healthcare Call Center jobs in Quebec are:

Healthcare Call Center jobs near you
Infographic showing various Healthcare Call Center job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $33,370 per year, or $16 per hour.

Call Center & Contact Center Professionals

Montreal, QC • On-site

Hire Resolve.com
See more jobs at Hire Resolve.comexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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